Kadjy Jones
Los Angeles,CA
Summary
Versatile customer service professional with 20+ years of experience in the wholesale fine jewelry industry. Dedicated to providing excellent customer service and ensuring client satisfaction and retention. Possess exceptional communication and problem-solving skills; able to handle challenging situations with professionalism and grace. Highly proactive and able to take initiative. Excellent multitasking and organizational skills. Committed to lifelong learning and contributing to team success.
Overview
25
25
years of professional experience
Work History
Customer Service Rep/Administrative Assistant
Coast Diamond
10.1998 - 01.2024
- Improved customer service satisfaction by promptly and efficiently handling phone and online orders/inquiries, providing quotes and memo requests
- Prepared and packaged items for shipping and created shipping documents to facilitate billing/invoicing
- Coordinated with designers to create custom jewelry pieces to meet client's unique specifications
- Facilitated timely production deadlines through effective coordination with the manufacturing team and overseas factories
- Optimized the returns process by inspecting jewelry, assessing condition, identifying style and invoice numbers, enabling accuracy and maintaining product integrity
- Executed an important part in inventory management by maintaining stock levels, updating bill of materials, conducting regular inventory checks for both stock and sales representative's lines, ensuring availability and precision
- Improved productivity and accuracy by implementing policies and procedures
- Collaborated with computer programmers to tailor ERP software, leading to increased operational efficiency
- Improved internal processes to empower employees and elevate service standards
- Fostered skilled workforce and enhanced team capabilities by training new staff in customer service, data entry, and inventory processes
- Facilitated better understanding and capability in workplace procedures through creation of comprehensive instructional manuals.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School Equivalency Certificate (GED)
Skills
- Customer Service
- Data entry
- Order Management
- Repair Management
- Sales
- Inventory Management
- Posting Shipments/Invoicing
- Production Assistance
- Training & Development
- Quality Control
- Custom orders
- Workload Prioritization & Process Optimization
Additional Information
Microsoft Dynamics Nav, Excel, Word, Adobe, Outlook, Google Docs and Sheets
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Service Rep/Administrative Assistant
Coast Diamond
10.1998 - 01.2024
High School Equivalency Certificate (GED)