Summary
Overview
Work History
Education
Skills
Timeline
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Kadreviana Harrison

Augusta,GA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Xfinity Comcast
01.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative Agent

Verizon Wireless
05.2021 - 12.2022
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Ar Johnson Magnet School
Augusta, GA
05.2021

Skills

  • Complaint Logging and Resolution
  • Producer Assistance
  • Inventory Control
  • Call Volume and Quality Metrics
  • Complex Problem-Solving
  • Sales Quota Achievement
  • Preparation of Demonstrations

Timeline

Customer Service Associate

Xfinity Comcast
01.2023 - Current

Customer Service Representative Agent

Verizon Wireless
05.2021 - 12.2022

High School Diploma -

Ar Johnson Magnet School

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Kadreviana Harrison