Kady Larson
Aurora,CO
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
2
2
years of professional experience
Work History
Customer Care
MRCI
Mankato, MN
08.2024 - Current
- Cultivated relationships with local organizations that provide resources for individuals dealing with mental health issues.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Assisted students of varying skill levels with understanding and excelling in studies.
- Implemented time management and organizational strategies to help students manage their study schedules.
- Built student self-confidence by working through stages of study concepts and using positive reinforcement techniques.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Safely and accurately prepared all medications.
- Provided direct mental health services to individuals and families in a variety of settings.
Store Manager
Russell Cellular Verizon Wireless
New Ulm, MN
07.2023 - 09.2024
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Trained and mentored associates to teach daily tasks and procedures.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored inventory levels and placed orders to restock shelves.
- Formed and sustained strategic relationships with clients.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delegated work to staff, setting priorities and goals.
- Organized promotional events to increase product awareness.
- Developed and implemented sales strategies to increase sales.
- Drafted job descriptions, postings, and advertisements for open positions.
Trainer
FedEx
Mankato, MN
08.2022 - 07.2023
- Examined and inspected containers, materials or products to meet quality specifications.
- Conducted orientation sessions for new package handlers to ensure they were aware of safety protocols and procedures.
- Monitored performance of trainees during training sessions to identify areas that needed improvement or further instruction.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Assisted in the training of new package handlers on proper procedures and safety practices.
Education
High School Diploma -
Legacy High School
Broomfield, CO06-2010
Skills
- Strong Customer Service
- Friendly, Positive Attitude
- Dependable and Responsible
- Critical Thinking
- Time Management
- Team Player
- Integrity
- Attention to Detail
Timeline
Customer Care
MRCI
08.2024 - Current
Store Manager
Russell Cellular Verizon Wireless
07.2023 - 09.2024
Trainer
FedEx
08.2022 - 07.2023
High School Diploma -
Legacy High School
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