Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaed Rich

Operations Coordinator
West Frankfort,IL

Summary

At FedEx Ground, I have excelled as a Package Handler Trainer, leveraging multitasking abilities to enhance new employee training and ensure workplace safety. I have been the Operations Coordinator on Outbound since 2021, and we have continuously been successful in reaching our certification goals for the year in order to deliver the purple promise. I'm knowledgeable in many different areas other than my current coordinator position such as admin responsibilities, along with TMS and linehaul issues. I currently process hazmat pickup packages, and have recently became a Dangerous Goods Specialist.

Overview

6
6
years of professional experience
9
9
years of post-secondary education
3
3
Certifications

Work History

Operations Coordinator

FedEx:Ground
11.2021 - Current
  • Recently passed the test to become a Dangerous Goods Specialist.
  • Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
  • Observed each employee's individual strengths and worked on training them in areas that need improvement.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Improved employee performance by implementing training programs and conducting regular performance reviews.
  • Created daily lineups to run a productive sort.
  • Collaborated with my manager to evaluate needs and optimize operational plans.
  • Monitored and updated My-Schedule daily.
  • Provided direction and guidance to others.
  • Typed and provided disciplinary reports to employees that violated the company policy.
  • Used applications provided by FedEx to track and monitor package count throughout the sort in order to run a productive sort, and reach TLH goal.
  • Resolved problems as they occurred such as breaking jams, getting belts back up and running, driver issues, scanner problems.

Package Handler Trainer

FedEx Ground
West Frankfort, Illinois
11.2020 - 11.2021
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Maintained safety, and efficiency while training new hires during their five day period.
  • Daily safety inspections in the work area I'm placed.
  • Lead stretches, or read the daily safety message throughout the week.
  • Provide quality loads, and support whoever may need help.

Package Handler

FedEx Ground
West Frankfort, Illinois
08.2018 - 11.2020
  • Followed safety regulations to maintain safe work environment.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.

Education

Associate of Arts - Criminal Justice

John A Logan College
Carterville, IL
08.2019 - Current

High School Diploma -

West Frankfort Community High School
West Frankfort, IL
08.2014 - 08.2018

Skills

Multitasking abilities

Adaptability

Planning and Coordination

Computer skills

Quality assurance

Employee Development

Performance monitoring

Attention to Detail

Professionalism

Decision-Making

Certification

Dangerous Goods Specialist

Timeline

Operations Coordinator

FedEx:Ground
11.2021 - Current

Package Handler Trainer

FedEx Ground
11.2020 - 11.2021

Associate of Arts - Criminal Justice

John A Logan College
08.2019 - Current

Package Handler

FedEx Ground
08.2018 - 11.2020

High School Diploma -

West Frankfort Community High School
08.2014 - 08.2018

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Kaed RichOperations Coordinator