KAEJAH MOODY
Hyattsville,MD
Summary
Results-driven hospitality professional with 5+ years of front office, customer service, and operational experience. Skilled in coordinating room blocks, managing group reservations, and ensuring seamless communication across departments. Proven success in collaborating with sales teams to enhance client satisfaction and optimize booking processes. Known for strong time management, organizational skills, and proactive problem-solving in fast-paced, high-volume hotel environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Manager / Operations Coordinator
Liaison (Yotel Washington DC)
10.2023 - Current
- Serve as a primary liaison between front desk and sales teams, ensuring accurate room blocks and group reservations
- Collaborate closely with sales and events departments to organize and execute group arrivals, event logistics and group resume meetings.
- Manage Mission Control (Front Desk) operations while ensuring exceptional guest experiences for both leisure and corporate clients.
Guest Service Agent
Conrad Washington DC (Hilton Luxury Hotel)
North West, DC
03.2023 - 09.2023
- Led front desk operations for a 360-room luxury property, ensuring smooth daily operations and delivering exceptional guest experiences aligned with Forbes Five-Star standards.
- Trained and mentored front desk agents on Forbes service protocols, enhancing guest satisfaction and contributing to an increase in positive feedback.
- Demonstrated strong sales acumen by consistently exceeding upgrade targets through personalized recommendations and proactive upselling strategies, driving incremental revenue for the property.
- Collaborated with the reservations, housekeeping, and engineering teams to streamline communication and optimize room readiness for VIP guests and groups.
Front Desk Agent
Yours Truly Hotel
Washington, USA
11.2019 - 03.2020
- Provided front desk support, assisting with guest check-ins, check-outs, and ensuring smooth daily operations.
- Managed reservations, room assignments, and guest inquiries.
- Handled billing processes, including folios, payment adjustments, and daily reconciliations.
- Assisted with guest requests and complaints, ensuring a positive guest experience through effective communication.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and operational efficiency.
Reservationist
A Rake's Progress | The Line DC Hotel
Washington, USA
03.2018 - 01.2020
- Assisted with guest reservations, ensuring accuracy and efficient communication with front-of-house teams
- Managed reservation records and coordinated with event planners for special dining experiences
- Provided personalized guest services to enhance the overall dining experience
Education
High School Diploma -
Dr. Henry A. Jr. High School
Upper Marlboro, MD05-2014
Skills
- Opera Cloud
- OnQ
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Outlook
- CRM Software
- Acuity Scheduling
- Trello
- Slack
Certification
- Crisis Management Certification (Great Learning)
- Forbes Customer Service Training (Hilton Hotels)
- Opera Cloud & OnQ Systems (Hotel Management Software)
Open To
Washington, D.C.
Fit For Role
- Direct experience working with sales teams to coordinate room blocks, manage group reservations, and handle event logistics.
- Skilled at communicating with clients and internal teams to ensure smooth event execution.
- Proficient in tracking critical sales details like cut-off dates, payment schedules, BEOs, and guest resumes.
- Passionate about delivering exceptional guest experiences while maintaining operational efficiency.
Timeline
Front Desk Manager / Operations Coordinator
Liaison (Yotel Washington DC)
10.2023 - Current
Guest Service Agent
Conrad Washington DC (Hilton Luxury Hotel)
03.2023 - 09.2023
Front Desk Agent
Yours Truly Hotel
11.2019 - 03.2020
Reservationist
A Rake's Progress | The Line DC Hotel
03.2018 - 01.2020
High School Diploma -
Dr. Henry A. Jr. High School