Kaela Allvin
Joshua Tree,CA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Shoney's. Proven ability to enhance guest engagement and streamline operations, ensuring compliance with cleanliness standards. Adept at cash handling and team collaboration, consistently delivering high-quality dining experiences and fostering positive relationships with customers.
Overview
23
23
years of professional experience
Work History
Server
Shoney's
Oak Ridge, TN
11.2025 - 03.2026
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Efficiently processed orders using point-of-sale system to manage transactions accurately.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely delivery of food and beverages to customers.
CNA
Park Place
Great Falls, MT
12.2002 - 02.2006
- Communicated effectively with families regarding resident status and care updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Manager
Subway
Oak Ridge, TN
01.2017 - 01.2018
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained staff on food preparation techniques and customer service best practices.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Developed scheduling strategies to optimize labor costs and meet peak demand periods.
CNA
Elmcroft Assisted Living
Knoxville, TN
11.2009 - 06.2011
- Engaged residents in therapeutic activities, promoting mental and emotional well-being.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering call lights.
CNA
Sun Crest
Knoxville, TN
11.2009 - 04.2011
- Provided compassionate care to residents, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient monitoring and documentation of vital signs.
- Supported mobility for residents through safe transfer techniques and walking assistance.
- Maintained cleanliness of resident areas, adhering to health and safety regulations.
- Participated in training sessions to enhance skills in patient care and safety protocols.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
No Degree - CNA
Skyline
Great Falls, MTSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Team collaboration
- Quality control
- Suggestive selling
- Tableside etiquette
- Food delivery
Timeline
Server
Shoney's
11.2025 - 03.2026
Manager
Subway
01.2017 - 01.2018
CNA
Elmcroft Assisted Living
11.2009 - 06.2011
CNA
Sun Crest
11.2009 - 04.2011
CNA
Park Place
12.2002 - 02.2006
No Degree - CNA
Skyline