Hi, I’m
Kaela Koehler
Little Chute,WI
Summary
Dynamic and versatile IT professional with a proven track record of success across multiple roles in the IT industry. Leveraging eight years of experience in technical support, system administration, onboarding and project management to pursue a rewarding career as an Implementation Consultant. Dedicated to utilizing strong technical acumen, passion for teaching, and exceptional communication skills to empower users and drive organizational success through effective training and development initiatives. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
8
years of professional experience
Work History
US Venture/IGEN
Onboarding Specialist II
09.2022 - Current
Job overview
- Assist with the onboarding process for new clients, providing support with software implementation, training, and configuration.
- Conduct needs assessments and assisted in the development of customized onboarding plans and training materials.
- Provide training sessions and demonstrations to clients on software functionality, workflows, and system integration.
Appvion, LLC
Information Systems Analyst II
06.2020 - 09.2022
Job overview
- Analyzed business requirements and user needs to design, develop, and implement information systems and solutions that align with organizational goals.
- Provided technical support and training to over 400 end-users on system functionality, features, and best practices to facilitate user adoption and proficiency.
- Fostered communication between IT and the manufacturing division resulting in process efficiency, smarter working environments with newer technology and standardization that improves productivity.
Appvion, LLC
Information Systems Analyst I
05.2018 - 06.2020
Job overview
- Provided level I, II and III help desk support for over 400 end-users on day-to-day issues with high percentage of same day resolution.
- Proficiently handled all laptop/desktop/thin client support activities of installing, upgrading and troubleshooting.
CESA 6
Technology Support Specialist
08.2016 - 05.2018
Job overview
- On-site technology support for hardware and software.
- Managed CESA 6 help desk via online tickets, e-mail or telephone calls.
Education
Fox Valley Technical CollegeAppleton, WI
Network Systems Administration, AAS from Information Technology
12.2017
University Overview
- Dean's List
- Honor Roll
Fox Valley Technical CollegeAppleton
Security Certificate from Information Technology
12.2017
Skills
- Technical Expertise
- Problem-Solving
- Adaptability
- Interpersonal Skills
- Time Management
- Client Engagement
- Software Knowledge
- Performance Tracking
- Documentation and Recordkeeping
- Decision-Making
- Training development
- Strategic Planning
- Microsoft Office
- Data Analysis
- Analytical and Critical Thinking
Hobbies and Interests
- Running
- Reading
- Tennis
- Learning
- Mentoring
- DIY home projects
- WIT member
Projects
Windows 10 company wide upgrade, 01/2021, 09/2022, Co-managed the companywide upgrade from Windows 7 to Windows 10 which included new hardware for all end users in HQ and Appleton plant. Help Desk redesign, 08/2021, 09/2022, Help desk redesign due to offshore 24/7 help desk elimination.
Co-managed the redesign process including analyzing current work flows, meeting with our business partners to understand their needs, building, testing and implementing new workflows.
Assisted in creating new company wide policies and procedures along with detailed SOP guides. Managed Exchange migration to the Cloud, 01/2021, 09/2021, Scheduled and communicated end user mailbox migration.
Designed and converted Outlook public folders to shared mailboxes.
Facilitator between IT and the Business, understanding needs and department goals. Created plan for implementation.
Developed new training documents that walked the end user through the new environment and new features.
Timeline
Onboarding Specialist II
US Venture/IGEN
09.2022 - Current
Information Systems Analyst II
Appvion, LLC
06.2020 - 09.2022
Information Systems Analyst I
Appvion, LLC
05.2018 - 06.2020
Technology Support Specialist
CESA 6
08.2016 - 05.2018
Fox Valley Technical College
Network Systems Administration, AAS from Information Technology
Fox Valley Technical College
Security Certificate from Information Technology
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