Kaela Smoronk
Trevor,WI
Summary
Results-driven healthcare professional with a strong background in clinical operations and proven expertise in client relationship management, process improvement, and team leadership. Known for fostering cross-functional collaboration and consistently delivering measurable results to optimize client satisfaction and operational efficiency. Equipped with a passion for advancing patient care through technology, coupled with a strategic, client-centered approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Operations Manager
iRhythm Technologies
03.2021 - Current
- Collaborate with sales teams to support high-quality service delivery for physician practices, enhancing client satisfaction and contributing to territory growth objectives.
- Responsible for day-to-day staff management of 25 EKG monitor technicians.
- Lead and manage team to provide high-quality monitoring service to customers.
- Contribute to the strategic management, planning, and leadership of the company.
- Ensure compliance with all state and regulatory agencies, HIPAA and Medicare guidelines.
- Improve patient satisfaction by streamlining clinical operations and implementing efficient processes.
Clinical Expert- Coach
iRhythm Technologies
06.2018 - 03.2021
- Facilitated training sessions to improve technicians' skills and client satisfaction, supporting company objectives in providing top-tier monitoring services.
- Monitored and communicated KPIs to technicians on a regular basis.
- Organized and presented daily meetings to communicate messages from management and promote team comradery.
EKG Monitor Technician
iRhythm Technologies
08.2017 - 06.2018
- Ensured high accuracy in EKG data reporting, contributing to client trust and quality assurance in service delivery.
- Promoted to Advanced EKG Monitor Technician in 10 months.
Cardiopulmonary Rehab Internship
All Saints
06.2017 - 08.2017
Phase 3 Cardiac Rehab and Adult Fitness
UW-La Crosse
07.2016 - 06.2017
Education
Master of Science - Clinical Exercise Physiology
University of Wisconsin-La Crosse
12-2017
Bachelor of Science - Exercise Science And Applied Health Science
University of Wisconsin-Parkside
05-2016
Skills
- Sales support and collaboration
- Excellent verbal and written communication
- Organizational skills and attention to detail
- Process improvement (Lean Six Sigma)
- Relationship management
- Client needs assessment
Certification
- Lean Six Sigma Yellow Belt Certified, iRhythm Technologies October 2024
- Certified Cardiographic Technician, Cardiovascular Credentialing International 2017-present
- Training with Confidence Program, ProComm Ltd. December 2022
- iGNITE Core Leadership Development Program, iRhythm Technologies 2022
- Management Fundamentals Training, SNP Communications 2018
- Coaching: A Strategic Tool for Effective Leadership, American Management Association 2018
Timeline
Clinical Operations Manager
iRhythm Technologies
03.2021 - Current
Clinical Expert- Coach
iRhythm Technologies
06.2018 - 03.2021
EKG Monitor Technician
iRhythm Technologies
08.2017 - 06.2018
Cardiopulmonary Rehab Internship
All Saints
06.2017 - 08.2017
Phase 3 Cardiac Rehab and Adult Fitness
UW-La Crosse
07.2016 - 06.2017
- Lean Six Sigma Yellow Belt Certified, iRhythm Technologies October 2024
- Certified Cardiographic Technician, Cardiovascular Credentialing International 2017-present
- Training with Confidence Program, ProComm Ltd. December 2022
- iGNITE Core Leadership Development Program, iRhythm Technologies 2022
- Management Fundamentals Training, SNP Communications 2018
- Coaching: A Strategic Tool for Effective Leadership, American Management Association 2018
Master of Science - Clinical Exercise Physiology
University of Wisconsin-La Crosse
Bachelor of Science - Exercise Science And Applied Health Science
University of Wisconsin-Parkside
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