Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kaela Wade-Cook

Burrton,KS

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.

Overview

4
4
years of professional experience

Work History

Data Entry Clerk

Husband Trucking
11.2022 - 11.2024
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Customer Service Coordinator

TJX
05.2021 - 11.2022
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Mentored junior team members, fostering a positive work environment and boosting overall team performance.
  • Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Explained charges, fees, terms of sales, and service agreements to over 30 customers daily.

Education

Associate of Science - Pre-Nursing

Cowley College
Mulvane, KS
12-2025

Skills

  • Attention to detail
  • Time management
  • Customer Service-oriented
  • Medical Terminology
  • Problem-solving
  • Multitasking and organization

Affiliations

  • Phi Theta Kappa Honor Society

Timeline

Data Entry Clerk

Husband Trucking
11.2022 - 11.2024

Customer Service Coordinator

TJX
05.2021 - 11.2022

Associate of Science - Pre-Nursing

Cowley College
Kaela Wade-Cook