Kaela Wade-Cook
Burrton,KS
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
4
4
years of professional experience
Work History
Data Entry Clerk
Husband Trucking
11.2022 - 11.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Customer Service Coordinator
TJX
05.2021 - 11.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Explained charges, fees, terms of sales, and service agreements to over 30 customers daily.
Education
Associate of Science - Pre-Nursing
Cowley College
Mulvane, KS12-2025
Skills
- Attention to detail
- Time management
- Customer Service-oriented
- Medical Terminology
- Problem-solving
- Multitasking and organization
Affiliations
- Phi Theta Kappa Honor Society
Timeline
Data Entry Clerk
Husband Trucking
11.2022 - 11.2024
Customer Service Coordinator
TJX
05.2021 - 11.2022
Associate of Science - Pre-Nursing
Cowley College
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