Kaelan Lemen
Springfield,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Merchants National Bank
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to over 50 customers daily, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Financial Relationship Banker
Huntington National Bank
01.2023 - 05.2023
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Increased Sales each month by 20%
- Assisted customers with completing required forms for opening and closing bank accounts.
- Reconciled customer accounts and balanced daily transactions.
- Maintained customer records and updated account information.
Teller
Huntington National Bank
08.2021 - 01.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Handled various accounting transactions.
Education
Bachelor of Science - Business Management
Central State University
Wilberforce, OH12.2024
Associate of Science - Business Management
Eastern Gateway Community College
Steubenville, OH05.2022
High School Diploma -
Kenton Ridge High School
Springfield, OH05.2020
Skills
- Proofreading
- Critical Thinking
- Filing
- Excel Proficiency
- Paperwork Processing
- Compiling Data
- Wire Transfer
- Data Recording
- Bank Statement Analysis
- Accurate Documentation
Timeline
Customer Service Representative
Merchants National Bank
06.2023 - Current
Financial Relationship Banker
Huntington National Bank
01.2023 - 05.2023
Teller
Huntington National Bank
08.2021 - 01.2023
Bachelor of Science - Business Management
Central State University
Associate of Science - Business Management
Eastern Gateway Community College
High School Diploma -
Kenton Ridge High School
Similar Profiles
Mikayla McGuireMikayla McGuire
Universal Banker II / Assistant Branch Manager at United Community BankUniversal Banker II / Assistant Branch Manager at United Community Bank
Richard HarveyRichard Harvey
Senior Vice President and Relationship Consultant at Regions BankSenior Vice President and Relationship Consultant at Regions Bank
Noel ShockNoel Shock
Assistant Manager at First Merchants Bank, Lafayette Bank & TrustAssistant Manager at First Merchants Bank, Lafayette Bank & Trust
Sara WhitmoreSara Whitmore
Complex Rev. KYC-KYB-KYT-EDD-CDD-CRR at Cash AppComplex Rev. KYC-KYB-KYT-EDD-CDD-CRR at Cash App
Destiny HarvelDestiny Harvel
Nursing Aide at Comfort Keepers Home CareNursing Aide at Comfort Keepers Home Care