Kaelee Harmon
PUEBLO WEST,CO
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Dynamic hospitality professional experienced in delivering exceptional guest experiences. Skilled in training new staff, problem-solving, and maintaining high cleanliness standards. Committed to fostering teamwork and enhancing operational efficiency.
Resourceful and adaptable server with expertise in managing multiple tables while maintaining service quality. Known for effective communication and a strong commitment to guest satisfaction, ready to contribute to a high-performing team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Itos Japanese Steakhouse Sushi &Thai Resturant
Florence, CO
11.2025 - Current
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
- Collaborated with kitchen staff to coordinate timely food preparation and presentation.
- Trained new servers on menu items, restaurant policies, and effective customer engagement techniques.
- Resolved customer complaints effectively to maintain positive dining atmosphere and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Team Member
Go Kidz
Florence, CO
04.2025 - Current
- Facilitated engaging activities for children, promoting social interaction and teamwork.
- Assisted in maintaining a safe and clean environment for all participants.
- Collaborated with team members to develop age-appropriate programming and events.
- Monitored children's behavior, ensuring adherence to rules and fostering a supportive atmosphere.
- Trained new staff on operational procedures and safety protocols, enhancing overall team efficiency.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Restaurant Hostess
Halls on the River
Winchester, KY
11.2022 - 11.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with kitchen and wait staff to ensure seamless service delivery.
- Trained new hostesses on best practices for guest interactions and seating protocols.
- Assisted in developing strategies for improving guest wait times during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
High School Diploma -
George Rogers Clark Hight School
Winchester, KYNo Degree - Business Management
University of Phoenix
Tempe, AZ08-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- High volume dining
- Food running
- Team collaboration
- Sales techniques
- Supply restocking
- Food safety practices
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved customer unhappiness which led to more active listening.
- Collaborated with team of 8 in the development of Go kidz.
Certification
i have my foo
- Food handler certifications , state food saftey - Feb 16, 2026 to Feb 16, 2028
Timeline
Server
Itos Japanese Steakhouse Sushi &Thai Resturant
11.2025 - Current
Team Member
Go Kidz
04.2025 - Current
Restaurant Hostess
Halls on the River
11.2022 - 11.2025
High School Diploma -
George Rogers Clark Hight School
No Degree - Business Management
University of Phoenix