Kaelen Caudill
Riverdale,MD
Summary
Dynamic professional with extensive experience at Chart House Prime, excelling in client relationship management and financial transaction handling. Proven track record of enhancing customer satisfaction through effective communication and problem-solving. Recognized for building strong customer loyalty and collaborating with teams to deliver exceptional service in high-pressure environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Bartender/Server
Chart House Prime
Annapolis, MD
09.2025 - Current
- Delivered exceptional service to over 20 guests in fast-paced environment, enhancing overall guest experience.
- Cultivated strong customer relationships, leading to increased repeat clientele.
- Resolved guest concerns through effective communication and problem-solving, ensuring customer satisfaction.
- Collaborated with team members to enhance service efficiency and customer satisfaction.
- Managed large daily cash and credit transactions with precision and accountability.
Customer Service Support/ Alarm technician
Family Alarm Security Business
Riverdale, MD
10.2014 - Current
- Installed security alarm systems in residential and commercial properties, ensuring optimal functionality.
- Resolved security system service requests and troubleshot issues for customers
- Enhanced customer satisfaction through prompt support and follow-up
- Maintained client records and scheduled service appointments
- Communicated service details and pricing clearly to customers
- Created detailed reports of all work performed on each system installation or repair job.
- Collaborated with team members to develop installation strategies for complex systems.
Lead Bartender
Tuscan Prime
Annapolis, Maryland
02.2024 - 08.2025
- Trained and mentored junior bartenders on drink preparation and customer service.
- Streamlined drink preparation processes during peak hours, improving service speed and customer satisfaction.
- Created seasonal cocktail menus highlighting local ingredients and flavors, attracting more patrons.
- Interacted with guests to deliver exceptional service, fostering positive experiences and repeat visits.
- Resolved customer complaints effectively, ensuring satisfaction with service quality.
- Managed bar operations and ensured compliance with health and safety standards.
Education
Bachelor of Business Administration - Finance
Strayer University
Washington, DC01-2028
Skills
- Cash handling
- Client relationship management
- Upselling techniques
- Customer communication
- Team collaboration
- Attention to detail
- Problem solving
- Data analysis
Certification
Securities Industry Essentials Exam, In Progress
Coursework
- Marketing
- Investments
- Accounting
- Management concepts
- Business Law
- Economics
- Project management
Timeline
Lead Bartender/Server
Chart House Prime
09.2025 - Current
Lead Bartender
Tuscan Prime
02.2024 - 08.2025
Customer Service Support/ Alarm technician
Family Alarm Security Business
10.2014 - Current
Bachelor of Business Administration - Finance
Strayer University