KAELI BROWN
Plano,TX
Summary
Detail-oriented Revenue and Escrow professional with 5+ years of experience in financial processing, quality assurance, and customer service. Proven ability to exceed performance metrics, resolve payment discrepancies, and manage high-volume casework with accuracy. Strong communicator skilled in cross-department collaboration and process improvement.
Overview
7
7
years of professional experience
Work History
Revenue Specialist
CR Partners
2023.04 - Current
- Resolve returned payments and payment discrepancies with internal and external partners.
- Review and close an average of 50 Salesforce cases daily while maintaining high accuracy.
- Perform quality reviews on incoming documents to ensure compliance.
- Recognized as a top performer; mentor and support new team members.
Escrow Assistant
OS National
2021.08 - 2023.04
- Processed approximately 10 outgoing payments per closing cycle for buyers and sellers.
- Reviewed escrow documents for accuracy and compliance, reducing errors.
- Communicated with clients and internal teams to resolve payment issues.
Lead Negotiations Administrator
Credit Associates
2019.02 - 2021.08
- Improved customer satisfaction through prompt issue resolution.
- Coordinated between departments to ensure timely settlements.
- Identified data discrepancies and maintained accurate internal records.
Education
High School Diploma -
Prosper High School
Prosper, TX2011
Skills
- Salesforce
- Data Entry
- Microsoft Office
- Error Detection
- Customer Service
- Quality Assurance
- Financial Processing
- Payment Resolution
- Documentation Review
- Cross-Functional Communication
Timeline
Revenue Specialist
CR Partners
2023.04 - Current
Escrow Assistant
OS National
2021.08 - 2023.04
Lead Negotiations Administrator
Credit Associates
2019.02 - 2021.08
High School Diploma -
Prosper High School