Kaeli Soto
Summary
Professional with hands-on experience in managing transitions and ensuring seamless processes. Strong focus on team collaboration and achieving results, adaptable to changing needs, and reliable in delivering outcomes. Skilled in care coordination, strategic planning, and multidisciplinary team communication. Known for problem-solving abilities, leadership, and fostering cohesive team environment.
Overview
12
12
years of professional experience
Work History
Transition Coordinator
CDPHP
Albany, NY
09.2022 - Current
- Conduct approximately 160 bedside assessments monthly to identify clinical, behavioral, and social determinants impacting post-discharge outcomes.
- Coordinate comprehensive hospital-to-home transition services for high-risk members.
- Collaborate with providers, specialists, hospitals, and community organizations to ensure continuity of care.
- Promote HEDIS quality measures, preventive screenings, and evidence-based interventions.
- Serve as a primary member advocate throughout the care continuum.
Clinic Lead
WellNow Urgent Care
Troy, NY
10.2020 - 09.2022
- Directed daily operations of a high-volume urgent care center serving approximately 50–60 patients daily.
- Supervised, coached, and developed approximately 15 clinical and administrative team members.
- Led onboarding, training, and competency development initiatives.
- Optimized patient flow and throughput to improve operational efficiency.
- Maintained compliance with infection prevention, quality, and safety standards.
Emergency Department Technician
St. Peter’s Health Partners
Albany, NY
04.2014 - 10.2020
- Provided clinical support in a high-acuity emergency department environment.
- Assisted physicians and nurses with emergency interventions, resuscitations, and critical care procedures.
- Performed EKGs, phlebotomy, point-of-care testing, wound care, splinting, and patient transport.
- Collected patient histories, vital signs, and communicated significant findings to care teams.
- Maintained compliance with patient safety, regulatory, and hospital standards.
Education
Bachelor of Arts - Psychology
Seton Hall University
South Orange, NJ01.2015
Skills
- Care Coordination
- Patient Advocacy
- Healthcare Operations
- Staff Leadership
- Workflow Optimization
- Quality Improvement
- Performance Management
- Community Resource Coordination
- Interdisciplinary Collaboration
- EMR/EHR Systems
- Microsoft Office Suite
Accomplishments
- Conduct approximately 160 bedside assessments monthly for hospitalized members, identifying clinical and social determinants of health and supporting successful care transitions.
- Lead hospital-to-home transition efforts that improve continuity of care and reduce barriers to recovery.
- Support HEDIS and population health initiatives through targeted outreach, preventive care engagement, and care gap closure activities.
- Supervised and developed a team of approximately 15 clinical and administrative staff members in a high-volume urgent care setting.
- Managed daily operations for an urgent care center serving approximately 50–60 patients per day while maintaining quality and service standards.
- Delivered direct patient care and emergency support services in a high-acuity emergency department for more than six years.
Timeline
Transition Coordinator
CDPHP
09.2022 - Current
Clinic Lead
WellNow Urgent Care
10.2020 - 09.2022
Emergency Department Technician
St. Peter’s Health Partners
04.2014 - 10.2020
Bachelor of Arts - Psychology
Seton Hall University