Kaelie Vu-Sabido
Olympia,WA
Summary
I am a personable and organized individual looking to build upon my 6 years of customer service experience, at Rejuvenate. Eager to expand my knowledge of aesthetic treatments, I am committed to providing exceptional service to clients and visitors, and contributing to a welcoming, efficient environment as a Front Desk Receptionist.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Derma Medical Spa
Olympia Fields, WA
09.2023 - 08.2024
- Greeted and welcomed patients, ensuring a warm and professional first impression.
- Managed appointment scheduling over the phone and in person.
- Administered and reviewed necessary paperwork, including past medical history and consent forms for treatments such as injections and laser procedures.
- Handled a high volume of incoming calls and emails, answering patient inquiries, directing calls to appropriate staff or providers, and confirming appointments.
- Managed patient files and records physically and online, ensuring confidentiality in compliance with HIPAA regulations.
- Handled payment transactions, including cash and credit card processing, and ensured an accurate cash register balance during opening and closing.
- Maintained the cleanliness and aesthetics of the front desk area and spa
- Assisted with set-up coordination at special events throughout the year to promote the spa.
Front Desk
Inspire Dance Academy
Issaquah, WA
10.2022 - 06.2023
- Welcomed visitors and dancers into the studio and addressed various inquiries regarding classes, services, etc.
- Managed incoming calls and emails, and coordinated with staff to fulfill families' requests.
- Maintained client accounts by obtaining, recording, and updating personal and financial information.
- Handled payment processing, including handling cash and credit cards.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained general cleanliness and aesthetics of the front desk area and studio recording.
- Assisted with setup coordination at special events throughout the year to promote the studio.
Office Assistant/ Front Desk Receptionist
Westside Medical Clinic
Olympia, WA
06.2018 - 08.2022
- Created a welcoming environment for patients and walked individuals through the check-in process.
- Facilitated communication between incoming inquiries from patients and the provider.
- Identified appropriate patient files for appointments and patient processing.
- Maintained the cleanliness of the general office space and waiting room area.
- Handled payment processing and provided patients' exact bills and change.
- Some experience with medical billing data entry, including the submission of claims, and maintaining accurate patient and insurance information.
Education
Associate of Arts -
South Puget Sound Community College
Olympia, WA07-2026
High School Diploma -
Capital High School
Olympia, WA06-2021
Skills
- Strong verbal and written communication skills
- 7 years of experience in customer service
- Adaptable to dynamic working environments
- Ability to handle inquiries, explain services, and resolve issues professionally
- Consistent follow-through and a strong work ethic
- Team player, but can easily take on leadership roles when needed
- Experience with computer skills
- Attentive to the common area and lobby maintenance
References
References available upon request.
Timeline
Front Desk Receptionist
Derma Medical Spa
09.2023 - 08.2024
Front Desk
Inspire Dance Academy
10.2022 - 06.2023
Office Assistant/ Front Desk Receptionist
Westside Medical Clinic
06.2018 - 08.2022
Associate of Arts -
South Puget Sound Community College
High School Diploma -
Capital High School
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