Karen Caballero
Miami,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
Work History
Medical Assistant
Derma Laser Center & Medical Spa
03.2011 - 05.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected and documented patient medical information such as blood pressure and weight.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Implemented care and efficiency improvements to support and enhance office operations.
Claims Representative
Health First Health Insurance
01.2005 - 08.2009
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Updated claims system to track claim status and provide relevant information to other department.
- Followed up with customers on unresolved issues.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Education
Bachelor of Arts - Psychology
Keiser University
Fort Lauderdale, FL04.2025
Associate of Arts - Medical Assistant
Corinthian College
Miami, FLAssociate of Arts - Medical Insurance Billing
Corinthian College
Miami, FLHigh School Diploma -
Paidologico Juana De Roncallo
Barranquilla, ColombiaSkills
- Customer Service
- Sterile Procedures and Techniques
- Medical Procedures Understanding
- Patient Assessments
- Prepare Treatment Rooms
- Coordinating Drug Refills
- Medical Records Management
- Phlebotomy
- Speaking
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Derma Laser Center & Medical Spa
03.2011 - 05.2022
Claims Representative
Health First Health Insurance
01.2005 - 08.2009
Bachelor of Arts - Psychology
Keiser University
Associate of Arts - Medical Assistant
Corinthian College
Associate of Arts - Medical Insurance Billing
Corinthian College
High School Diploma -
Paidologico Juana De Roncallo
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