Kaelin Garrison
Orange,MA
Summary
A United States Navy Military Police Officer searching employment in a Law Enforcement capacity. Community-Oriented, deeply committed to protecting lives, citizens and property through rapid emergency response, diligent crime-prevention efforts and high-visibility public safety initiatives. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Hodges Mazda
01.2023 - Current
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
EHSS OPERATOR
US NAVY
02.2019 - 02.2023
- Monitored maritime communications and deterred unauthorized entry into the restricted waterfront area while maintaining perimeter surveillance, and coordinating the interception of intruders.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
NON-COMMISSIONED OFFICER
US NAVY
02.2019 - 02.2023
- Provide operational and logistical support, facilities and quality of life programs for 80 tenant commands to include: 22 homeported ships, three helicopter squadrons, 1 patrol squadron, and supervising the Policing of 9,869 service members of the US Navy/US Coast Guard.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
SENTRY
US NAVY
02.2019 - 02.2023
- Conducted 6,321 personnel, vehicle, and commercial vehicle documented inspections on 6 entry control points, inspecting for narcotics, weapons, explosives, and various contraband resulting in the seizure of numerous items and the arrest of 6 persons.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Manager
Tmobile
07.2017 - 02.2019
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Centerpoint High School
Amity, AR05.2016
Skills
- Financial Management
- Customer Relationship Management
- Coordinating Service Initiatives
- Policy Enforcement
- Good Telephone Etiquette
- Problem Resolution
- Relationship Building
- Quality Assurance
References
- Chase Pope, 224-392-2856
- Nikan Momenzadeh, 631-355-2406
- Ryan Vanderpool, 360-710-3772
Timeline
Customer Service Manager
Hodges Mazda
01.2023 - Current
EHSS OPERATOR
US NAVY
02.2019 - 02.2023
NON-COMMISSIONED OFFICER
US NAVY
02.2019 - 02.2023
SENTRY
US NAVY
02.2019 - 02.2023
Manager
Tmobile
07.2017 - 02.2019
High School Diploma -
Centerpoint High School
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