KAELIN WISER
West Newton,PA
Summary
Systematic Clinical Specialist successful at collaborating with customers, support teams and healthcare clinicians to effectively support products. Experienced in solving problems and facilitating communications by using a flexible and personal style. Ready to bring 12 years of experience to a long-term role with growth potential.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
National Bioskills Laboratories
03.2023 - Current
- Directed facility managers and safety officer by providing guidance, training, and support in order to meet company objectives
- Developed and implemented operational procedures to ensure quality standards are met
- Collaborated with directors to determine mission and values and plan for short and long-term goals
- Performed cost analysis for various projects to determine budget requirements
- Collaborated with marketing team to create promotional materials for products and services
- Negotiated prices with vendors for discounts or special offers on products.
Clinical Specialist
Smith and Nephew
07.2020 - 03.2023
- Collaborated with cross-function teams to plan and execute effective Customer Education Visits tailored to each surgeon's needs
- Demonstrated excellent customer service skills while responding promptly and effectively to inquiries from clients or other departments
- Ensured all necessary equipment was available for each procedure
- After labs, ensured all equipment was accounted for
- Provided technical support to sales reps and healthcare professionals during training sessions and Customer Education Visits
- Oversaw lab operations including specimen management, inventory, routine equipment maintenance, and troubleshooting.
Facility Manager
National Bioskills Laboratories
09.2014 - 07.2020
- Coordinated and allocated equipment, supplies, specimens, and staff to ensure client events exceeded their expectations
- Provided technical guidance to junior personnel, correcting work, and mentoring on techniques
- Maintained state and federal compliance, facilitated state inspections, and spearheaded quality assurance program to meet state regulation requirements
- Created processes to improve operation efficiency within the facilities departments.
Radiologic/Bioskills Technologist
National Bioskills Laboratories
03.2013 - 09.2014
- Created images using fluoroscopy to help physicians learn new surgical procedures
- Prepared anatomic tissue for use in surgical training
- Monitored the mock OR suite for safety and compliance along with anticipating the needs of the surgeon needs.
Radiologic Technologist
Pain and Spine Specialist of PA
09.2013 - 09.2014
- Utilized radiation safety techniques to protect the patient, staff, and self from radiation exposure
- Set-up sterile tables and prepared patients using aseptic techniques
- Prepared contrast material, radiopharmaceuticals, anesthetic or antispasmodic drugs under the direction of the physician
- Monitored stock and specialized inventory, anticipating need and availability.
Radiologic Technologist
Shaker Urgent Care
08.2012 - 09.2013
- Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations
- Operate radiographic equipment to perform a variety of diagnostic exams on patients of all age groups
- Reduced exposure to radiation using beam-restrictive devices and patient shielding techniques
- Liaised with radiologist and physicians to interpret medical images to diagnose disease or injury.
Education
Bachelor of Science - Allied Health Leadership
Clarion University
Clarion, PACertificate - Radiologic Technology
Conemaugh School of Radiologic Technology
Johnstown, PASkills
- Customer Service
- Workflow Optimization
- Organizational Management
- Health and safety compliance
- Business Development
- Document Control
Additional Information
License number 463654, American Red Cross course: Adult and Pediatric First Aid/CPR/AED, expires 03/2025, Attended Disney Institute Customer Experience Summit 2016
Certification
- ARRT License
- CPR
Timeline
Operations Manager
National Bioskills Laboratories
03.2023 - Current
Clinical Specialist
Smith and Nephew
07.2020 - 03.2023
Facility Manager
National Bioskills Laboratories
09.2014 - 07.2020
Radiologic Technologist
Pain and Spine Specialist of PA
09.2013 - 09.2014
Radiologic/Bioskills Technologist
National Bioskills Laboratories
03.2013 - 09.2014
Radiologic Technologist
Shaker Urgent Care
08.2012 - 09.2013
Bachelor of Science - Allied Health Leadership
Clarion University
Certificate - Radiologic Technology
Conemaugh School of Radiologic Technology
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