KAELY TORRES
Flushing,USA
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Burger King
Flushing, NY
12.2020 - 08.2024
- Overseeing the daily operations of a restaurant or food service establishment
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Analyzed business performance data and forecasted business results for upper management.
- Managing staff, ensuring customer satisfaction, maintaining food safety standards, and handling administrative tasks such as scheduling and budgeting
- Also worked closely with the kitchen team to ensure efficient service and high-quality food preparation
- Additionally, responsible for inventory control, ordering supplies, and addressing any issues that arise during service to ensure a smooth and enjoyable dining experience for customers
- Proposed or approved modifications to project plans.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
Team Member
Target
Queens, NY
10.2022 - 01.2023
- Responsible for delivering an exceptional shopping experience to customers
- It involves assisting customers with their purchases, stocking shelves, maintaining store cleanliness, and ensuring that merchandise is displayed attractively
- Also handle cashier duties, answer customer inquiries, and may be involved in inventory management
- Strong communication skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment are key attributes for success in this role
- Addressed customer needs, responding to specific requests.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Resolved customer issues promptly in a professional manner.
- Collaborated with team members to maximize productivity and efficiency.
- Worked closely with human resources to support employee management and organizational planning.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Operated cash registers to process payments from customers.
- Assisted in inventory management, ensuring stock levels met demand without excess.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High school diploma or GED -
Robert F Kennedy Community High School
Flushing, NY06.2021
Skills
- Merchandising
- Management
- POS
- Sales
- Inventory Control
- Assistant Manager Experience
- Supervising Experience
- Basic math
- Sales monitoring
- Customer relationship management (CRM)
- Problem-solving
- Budgeting and finance
- Orientation and training
- Coaching and mentoring
- Sales strategies
- Customer service and satisfaction
- Compliance
- Consulting
- Business development understanding
- Microsoft office expertise
- Strategic thinking
- Customer service
- Closing oversight
- Retail operations management
- Team building
- Sales growth
Certification
- SafeServ Certified
Timeline
Team Member
Target
10.2022 - 01.2023
Assistant Manager
Burger King
12.2020 - 08.2024
High school diploma or GED -
Robert F Kennedy Community High School