Kaelyn Defrencesco
Bath,PA
Summary
Dynamic Department Manager with a proven track record at Boscovs Department Store, excelling in team leadership and customer service. Enhanced sales through strategic merchandising and effective inventory management, achieving significant improvements in product visibility. Skilled in training and mentoring staff, fostering a high-performance culture that drives operational excellence.
Overview
8
8
years of professional experience
Work History
Department Manager
Boscovs Department Store
10.2022 - Current
- Led daily operations to optimize store performance and customer satisfaction.
- Trained and mentored staff to enhance team productivity and service quality.
- Implemented inventory management strategies to reduce stock discrepancies.
- Developed merchandising plans that increased product visibility and sales volume.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Collaborated with cross-functional teams to improve customer engagement initiatives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Shift Leader
Dunkin Dounts
06.2018 - 10.2022
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored inventory levels and communicated restock needs to ensure product availability.
- Supported management in coordinating daily shift schedules for optimal staffing.
- Maintained cleanliness and organization of work areas to promote safety standards.
Education
High School Diploma -
Freedom High School
06.2022
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Employee scheduling
- Scheduling
- Employee management
Timeline
Department Manager
Boscovs Department Store
10.2022 - Current
Shift Leader
Dunkin Dounts
06.2018 - 10.2022
High School Diploma -
Freedom High School