Kaelyn Kilroy
Irwin,PA
Summary
Highly-motivated lead administrator with over ten years working in the dental field. Huge desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Works best under pressure and is able to multitask and prioritize duties.
Overview
20
20
years of professional experience
Work History
Lead Administrator
Willowbrook Dental Associates
Greensburg, Pennsylvania
05.2022 - Current
- Oversee front desk operations and ensured smooth flow throughout the office and staff.
- Trained and mentored staff on office procedures and customer service standards.
- Coordinated communication between dental staff and patients effectively.
- Collaborated with dental team to streamline office operations smoothly.
- Coordinate patient scheduling and managed appointment calendars efficiently.
- Maintained organized patient records in electronic health systems.
- Handled phone inquiries and responded to patient questions promptly.
- Assisted patients with billing inquiries and payment options clearly.
- Verified patient's eligibility for benefits under various insurance plans.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Communicated with insurance companies to resolve claim issues.
- Assisted patients with understanding their financial responsibilities.
- Reviewed patient accounts to ensure accuracy of charges, payments, credits and adjustments.
- Submitted appeals for denied claims and followed up on status updates from payers.
- Managed accounts receivable by following up on unpaid invoices or denied claims when necessary.
- Processed insurance claims and submitted them electronically to the appropriate payer.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Treatment Coordinator
Dr. Suher and Associates
Monroeville, Pennsylvania
06.2016 - 05.2022
- Coordinated patient appointments and treatment schedules for optimal clinic efficiency.
- Communicated treatment plans clearly and accurately to ensure patient understanding prior to treatment.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Collaborated with dental professionals to ensure seamless patient care experiences.
- Assisted patients in understanding their care plans and healthcare options.
- Provided education and resources to help patients understand their treatment options.
- Created customized treatment plans for patients based on individual needs.
- Managed patient records and documentation using electronic health record systems.
- Performed administrative duties such as filing insurance claims forms or preparing reports.
- Successfully achieved production goals set forth by corporate, increasing office's overall revenue.
- Demonstrated expertise in multiple coding systems such as ICD-10 and CPT4 codes.
- Verified accuracy of diagnostic codes assigned by providers through ICD-10-CM coding conventions and CPT coding guidelines.
Manager
Fox’s Pizza
Turtle Creek, Pennsylvania
06.2006 - 03.2020
- Managed daily operations of pizza shop and staff scheduling.
- Trained and supervised employees on food preparation and customer service.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints to improve service quality and satisfaction.
- Ensured compliance with health and safety regulations in food handling.
- Oversaw cash handling procedures and daily financial reconciliations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Woodland Hills High School
Churchill, PA, PASkills
- Billing management
- Claims management
- Insurance verification
- Billing processing
- Treatment coordination
- Scheduling optimization
- HIPAA compliance
- Attention to detail
- Problem solving
- Team leadership
Timeline
Lead Administrator
Willowbrook Dental Associates
05.2022 - Current
Treatment Coordinator
Dr. Suher and Associates
06.2016 - 05.2022
Manager
Fox’s Pizza
06.2006 - 03.2020
Woodland Hills High School