Kaelyn Williams
Riverdale,MI
Summary
Dynamic leader and problem-solver with a history of elevating customer satisfaction and team performance at Jeremy Sheets. Excelled in staff training and development, enhancing team productivity. Known for a positive attitude and effective communication, adept at conflict resolution and fostering a collaborative team environment. Holds ServSafe Certification, ensuring top-notch safety standards.
I am relocating to Junction City, KS on 6/15/2024.
Overview
1
1
Certification
Work History
Head Shift Lead
Jeremy Sheets
Crystal, MI
03.2024 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored newly hired employees on kitchen equipment and safety and developed training on all menu items.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Successfully managed multiple competing priorities while maintaining an unwavering commitment to delivering exceptional results.
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Consistently met or exceeded sales goals through upselling techniques.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
- Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
- Increased team productivity with thorough training sessions and consistent performance feedback.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Managed bar inventory by implementing effective ordering and stocking processes to minimize waste and maximize profits.
- Mentored junior kitchen staff in cooking techniques, recipe execution, and proper equipment usage.
- Enhanced kitchen efficiency by preparing and cooking dishes according to standardized recipes and specifications.
Education
BSN
Montcalm Community College
Sidney, MIHigh School Graduate -
Vestaburg High School
Vestaburg, MI05.2023
Skills
- Workplace Safety
- Employee Training
- Scheduling Coordination
- Sales Support
- Positive Attitude
- Problem-Solving
- Strong verbal and written communication
- Team Leadership
- Team motivation
- Creative Problem-Solving
- Cash Handling
- Team Collaboration and Leadership
- Customer Service Management
- Training Assistance
- Staff Training and Development
- Flexible Schedule
- Goal Setting and Tracking
- Shift Paperwork Completion
- Daily workflows
- Inventory Counts
- Assigning Work
- Role Modeling
- Conflict Resolution
- Client Service
- Professional Appearance
- Safety processes and procedures
- POS experience
- Cash Flow Management
- Payment Processing
- ServSafe Certification
- Friendly, Positive Attitude
Accomplishments
On the presidents honor roll for college
Certification
Servsafe Food Handler
Languages
Spanish
Limited Working
Timeline
Head Shift Lead
Jeremy Sheets
03.2024 - Current
BSN
Montcalm Community College
High School Graduate -
Vestaburg High School