KaeSee Smith
Federal Way,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Relations Representative
Alaska Airlines
SeaTac, WA
07.2022 - Current
- Answered customer inquiries via telephone, email and social media platforms.
- Resolved customer complaints through attentive listening and creative problem-solving techniques.
- Maintained accurate records of customer interactions and transactions.
- Participated in team meetings and brainstorming sessions to improve customer service processes.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Supervisor
Horizon Air
SeaTac, WA
06.2019 - 07.2022
- Dispatched, trained, and supervised groups of employees on a day to day basis.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Collaborated with other departments to coordinate workflow processes between teams.
- Created and maintained employee schedules to ensure adequate staffing levels.
Administrative Coordinator
Franklin Pierce School District
Tacoma, WA
09.2017 - 06.2019
- Planned and led a group of children in activities and games while their parents attended an English as a second language class.
- Provided administrative support to the superintendent and office manager. Tasks included; answering incoming calls, managing schedules, taking notes in meetings, and responding to emails.
Skills
- Customer Service
- Issue Resolution
- Customer Satisfaction
- Account Management
- Project management abilities
- Schedule mastery
- Administrative Support
- Problem-solving abilities
Timeline
Customer Relations Representative
Alaska Airlines
07.2022 - Current
Supervisor
Horizon Air
06.2019 - 07.2022
Administrative Coordinator
Franklin Pierce School District
09.2017 - 06.2019