Kae'Shawna Williams
Columbia,US
Summary
Caregiver with 5+ years of experience in geriatric care within homes and assisted living environments. Recognized for ability to monitor and provide emotional and physical support to patients and staff. Possesses exceptional communication abilities and cultural sensitivity to care for diverse populations.
Overview
11
11
years of professional experience
Work History
Outbound Customer Service Representative
Rose International
Jefferson City, Missouri
04.2026 - Current
- Contacted customers to discuss tailored health insurance options, ensuring informed choices
- Assisted members in resolving account-related issues
- Facilitated appointment scheduling for members with primary care providers to enhance access to healthcare services
- Researched and identified suitable primary care providers for members, improving member satisfaction and care continuity
- Distributed new member cards to ensure proper identification
Energy Assistant Specialist
Central Missouri Community Action
Columbia, US
11.2023 - 06.2024
- Processed and pledged payments on member accounts for electric bills to ensure timely support.
- Check with members' energy suppliers.
- Made phone calls to inform members of upcoming due dates.
- Assisted members in accessing additional support through our program for energy-related needs.
- Contacted members in advance of disconnection to discuss options.
- Make phone calls when members are due to be.
Teacher Aide
Head Start
03.2023 - 10.2023
- Assisted teacher in supporting children's learning and development.
- Assist Teacher with kids.
- Conducted observations of children's interactions and behaviors.
- Handle Managed documentation of children's progress and behaviors.
- Hold Meetings with parents as needed.
- Held meetings with parents to discuss student progress.
- Managed documentation for individual child progress and needs.
- Engaged with children daily to address behavioral issues and foster a positive learning environment.
Pharmacy Technician
Walgreens
07.2021 - 09.2021
- Verified completeness and accuracy of prescription information, ensuring safe medication dispensing.
- Retrieved, counted, poured, weighed, measured, and mixed medication as required for prescriptions.
- Prepared prescription labels, selected appropriate containers, and affixed labels for clear patient instructions.
- Prices and files the prescription and ensures that it is checked by a Pharmacist before it is given to the patient.
- May establish and maintain patient profiles, prepare insurance claim forms and stocks and take inventory of prescription medications.
- Refers any questions regarding prescriptions, drug information or health matters to a Pharmacist.
- Executed additional tasks designated by the Pharmacist.
- Scanned items at checkout to facilitate customer purchases.
- Restocked shelves with merchandise to maintain product availability.
Home Health Aide
Agape Home Healthcare
09.2020 - 07.2021
- Supported patients in maintaining personal hygiene, promoting comfort and dignity.
- Prepared meals and assisted with eating.
- Delivered essential household services to facilitate a safe and healthy home environment.
- Administer medications to patients with self-administration support. that are ordinarily self-administered.
- Provide some household services necessary for healthcare at home.
- Assist with routine maintenance exercises.
Caregiver
All About Love and Care
08.2015 - 06.2019
- Ensure medication is administered as scheduled.
- Assist with basic living skills such as personal hygiene, cooking, cleaning, laundry, etc...
- Exhibit humble and professional leadership with individuals.
- Understood individuals' preferences, communication styles, medical needs, personal histories, and individual plans to provide tailored care.
- Provided assistance and support to individuals in daily activities.: Detail all the supports that you provided in your daily note.
- Completed and documented objectives set for individuals during sessions.: Complete and document, as directed.
Education
High School -
Rockbridge Senior High School
Columbia, MissouriSkills
- Communication
- Support
- Problem Solving
- Time Management
- Attention to Detail
- Organizational Skills
- Monitoring
- Documentation
- Flexibility
- Cultural Sensitivity
- Empathy
- Patience
- Expert
Timeline
Outbound Customer Service Representative
Rose International
04.2026 - Current
Energy Assistant Specialist
Central Missouri Community Action
11.2023 - 06.2024
Teacher Aide
Head Start
03.2023 - 10.2023
Pharmacy Technician
Walgreens
07.2021 - 09.2021
Home Health Aide
Agape Home Healthcare
09.2020 - 07.2021
Caregiver
All About Love and Care
08.2015 - 06.2019
High School -
Rockbridge Senior High School