Tatyana Harden
Columbia,US
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TeleCommunication Systems
05.2022 - 07.2025
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
CALL CENTER REPRESENTATIVE
ASK
12.2019 - 05.2022
- Answered inbound calls to support customers by resolving questions concerning their accounts, products, and services
- Handled billing issues, delivery, payment, and order inquiries
- Leveraged sales expertise to promote products and capitalize on upsell opportunities
- Processed required transactions via web-based applications
- Recorded actions taken, issues resolved, and customer information to effectively manage customer accounts
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Education
High School -
Elmore County High School
Eclectic, AL05.2019
Skills
- Problem Solving
- Decision Making
- Time Management
- MacOS
- Windows
- Microsoft Office
- Teamwork
- Sales
- Communication
- Multi-Tasking
- Customer Service
- Medical Terminology
- Call Center
- Data Entry
- Client Relations
- Ethics
- Typing
- Empathy
Timeline
Customer Service Representative
TeleCommunication Systems
05.2022 - 07.2025
CALL CENTER REPRESENTATIVE
ASK
12.2019 - 05.2022
High School -
Elmore County High School
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