Winta Roach
Columbia,South Carolina
Summary
Adept at enhancing customer experiences and streamlining specimen processing, I leveraged my problem-solving abilities and critical thinking at Baptist Memorial Hospital to significantly improve service efficiency. Known for exceptional customer service and meticulous attention to detail, my skills have consistently contributed to heightened customer satisfaction and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bully Express Hauling
02.2021 - Current
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Phlebotomist
Baptist Memorial Hospital
08.2006 - 12.2015
- Packaged and shipped specimens to central lab daily.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified proper storage and transportation of specimens to laboratories.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Education
High School Diploma -
Irmo High School
Irmo, SC06-1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Phlebotomist Certification
Timeline
Customer Service Representative
Bully Express Hauling
02.2021 - Current
Phlebotomist
Baptist Memorial Hospital
08.2006 - 12.2015
Phlebotomist Certification
High School Diploma -
Irmo High School
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