Kaesyn Ortiz
New Bedford,Ma
Summary
Versatile professional with experience in mental health care, direct support, customer service, and skilled trades. Demonstrated ability in client support, documentation, medication administration, and de-escalation. Adapts quickly to diverse work environments while delivering high-quality service and maintaining attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Worker
Department of Mental Health
Fall River, Massachusetts
02.2025 - Current
- Provided direct support to individuals with mental health challenges.
- Monitored client behavior and documented observations accurately.
- Transporting clients to day programs, appointments, other essential activities.
- Preparing and cooking meals for clients.
Overnight Direct Care Staff Member
Whitney Academy
East Freetown, Massachusetts
10.2024 - 02.2025
- implementing trauma-informed care strategies
- developing and following individualized treatment plans
- focus on maintaining empathy while ensuring a secure environment
- proper application of physical restraint techniques per policy
overnight front desk audit
New bedford harbor hotel
New Bedford, Massachusetts
10.2023 - 11.2024
- Managed front desk operations during night shifts for hotel guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Promoted high customer satisfaction
- Input customer data into reservation systems and updated to reflect room changes.
independent landscaping contractor (seasonal)
Self Employed
New Bedford, Massachusetts
05.2023 - 09.2023
- Developed seasonal maintenance plans to enhance property aesthetics year-round.
- Ensured project timelines were met by coordinating tasks and resources efficiently.
- Operated landscaping equipment, including mowers, trimmers, and blowers effectively.
Line Assembler (temporary)
Acushnet Company (Titleist)
09.2022 - 05.2023
- Unpacked new clothing from stock and removed defects from embroidered items.
- Using scissors, blow dryers, steamers, and my hands.
- K-packed, packed, and counted shipments for various customers.
- Then manifest the orders in the computer program and label them with stickers.
Welding Apprentice (skill progression)
ALL METALS WELDING & FABRICATION
Little Compton, Rhode Island
06.2021 - 07.2022
- Assisted skilled tradespeople during projects to gain hands-on experience.
- Using skills and education to be able to repair or fabricate.
- Prepping all tools necessary before heading out to a job.
- Contributed to team efforts by sharing creative ideas and completing tasks.
Education
High School Diploma -
Greater New Bedford Vocational Technical High School
New Bedford, MA05-2022
Fairhaven High School
Fairhaven, MASkills
- Crisis intervention
- Mindfulness practices
- Attention to detail
- Effective communication
- Problem solving
- Teamwork
- Time management
- Skill building
- Emotional intelligence
Certification
• Hot Works
• OSHA 10
• MAP
• First aid
• CPR
• Narcan
• epi pen
• OSHA 10
• MAP
• First aid
• CPR
• Narcan
• epi pen
Portfolio
- Structural Job, 09/12/21, Worked on a structural job in Little Compton, RI, building square tube posts for foundation support.
- Running Cable, 09/12/21, Prepared and ran cable for a project, ensuring all tools and materials were organized and ready for use.
- Maple Park Tables, Collaborated on a project to create 72 tables, involving cutting, welding, and assembling various components.
Timeline
Mental Health Worker
Department of Mental Health
02.2025 - Current
Overnight Direct Care Staff Member
Whitney Academy
10.2024 - 02.2025
overnight front desk audit
New bedford harbor hotel
10.2023 - 11.2024
independent landscaping contractor (seasonal)
Self Employed
05.2023 - 09.2023
Line Assembler (temporary)
Acushnet Company (Titleist)
09.2022 - 05.2023
Welding Apprentice (skill progression)
ALL METALS WELDING & FABRICATION
06.2021 - 07.2022
High School Diploma -
Greater New Bedford Vocational Technical High School
Fairhaven High School