Kafyrah Kai
Green Bay,WI
Summary
Adept Computer Technician with a proven track record at Mobile Logistics, specializing in hardware installation and customer service excellence. Expert in diagnosing, troubleshooting, and resolving technical issues, significantly enhancing system efficiency and user satisfaction. Demonstrated ability to manage complex software installations and hardware repairs under tight deadlines, showcasing exceptional technical support and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Computer Technician
Mobile Logistics
04.2020 - 12.2021
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
Education
Computer Graphics - Computer Graphics
Edna Manely School of Visual Arts
1, 5 Arthur Wint Dr, Kingston, Jamaica02.2004
Skills
- Issue diagnosis and resolution
- Application software testing
- Computer configurations
- Hardware installation
- Installation management
- Customer service
- Software installation
- Hardware configuration
- Virus removal
- Troubleshooting and Diagnostics
- Settings configuration
- Network component installations
- Technical support
- Computer troubleshooting
- Printer setup
- Hardware repair
- Software updates
- Software patching
- Help desk support
- Installation and repair
- HelpDesk support
- PC refurbishment
- Operating system testing
- Workstation testing
- Lock installation
- Lock rekeying
- Lock picking
- Lock repair
- Key duplication
- Key codes
- Automotive locks
- Lock opening techniques
- Issue diagnosis and resolution
- Teamwork and collaboration
- Problem-solving
- Physical stamina
- Excellent communication
- Vehicle unlocking
- Rekeying
Timeline
Computer Technician
Mobile Logistics
04.2020 - 12.2021
Computer Graphics - Computer Graphics
Edna Manely School of Visual Arts
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