Kahanna Grange
Lauderhill,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Salon Manager
Salon Express
05.2023 - 03.2025
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
Customer Service Representative
Frontier Airlines
08.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Charlemont High School
Jamaica 06-2014
Skills
- Customer service
- Employee development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Cleanliness and sanitation
Languages
English
Full Professional
Timeline
Customer Service Representative
Frontier Airlines
08.2023 - 01.2025
Salon Manager
Salon Express
05.2023 - 03.2025
High School Diploma -
Charlemont High School
Similar Profiles
Paris BaylissParis Bayliss
Apprentice Hairdresser at Salon ExpressApprentice Hairdresser at Salon Express
Hanna Pernilla Maria HarroldHanna Pernilla Maria Harrold
NA at Salon Express Whitfords & JoondalupNA at Salon Express Whitfords & Joondalup
Dueny MoralesDueny Morales
Marketing Director at Virtual Salon ExpressMarketing Director at Virtual Salon Express
Robed ValliereRobed Valliere
Nurse Extern (SICU) at Broward Health NorthNurse Extern (SICU) at Broward Health North
Becky SydneBecky Sydne
Customer Service Representative at EveriseCustomer Service Representative at Everise