Kahdedria Williams
Montgomery,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Robert Half Staffing Agency
Montgomery, AL
08.2021 - 03.2022
- Handled client inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to clients, handled concerns quickly and escalated major issues to supervisor.
- Resolved client complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of client calls with minimal wait times.
- Updated profile information to maintain patients records.
Medical Assistant PRN
MainStreet Family Urgent Care
Millbrook, AL
04.2021 - 03.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Substitute Teacher
Spur Staffing (MPS)
Montgomery, AL
08.2017 - 05.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Education
CMA, CPT - Medical Assisting
Jes Health Services
Montgomery, AL12.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Microsoft Excel
- Professional telephone demeanor
- Call Center Operations
- Scheduling
- Call Management
Certification
- Certified Medical Assistant - 2023
- Certified Phlebotomist -2023
- Certified EKG Tech -2023
- BLS 2023
- Alabama Substitute License-2024
Timeline
Customer Service Representative
Robert Half Staffing Agency
08.2021 - 03.2022
Medical Assistant PRN
MainStreet Family Urgent Care
04.2021 - 03.2022
Substitute Teacher
Spur Staffing (MPS)
08.2017 - 05.2021
CMA, CPT - Medical Assisting
Jes Health Services