Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kahealani Wassman-Kalili

Eugene

Summary

Service Associate known for having great organizational and time management skills. Outstanding ability to connect with all types of customers and coworkers in a positive and upbeat manner. Im am Looking for a new role where hard work and dedication will be highly valued.

Overview

4
4
years of professional experience

Work History

Front Desk Customer Service Associate

Planet Fitness Eugene
03.2024 - Current
  • Supported sales by informing potential customers about available promotions or special rates when signing up at our gym.
  • Consistently maintained an organized clean workspace at the front desk and throughout our club floor to help contribute to a professional atmosphere in the gym.
  • Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
  • Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
  • Improved overall efficiency of the front desk through effective time management skills and multitasking abilities during peak hours.
  • Contributed to team goals by consistently meeting and/or exceeding excellent customer engagement and cleaning tasks.
  • Maintained a welcoming environment for guests by consistently providing friendly and efficient service.

Customer Service Cashier Associate

Chipotle
08.2023 - 04.2024
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Followed all food safety guidelines to a high standard.
  • Assemble food for customers with accuracy based on restaurant policies.
  • End of shift POS system training.
  • Kept customer and food preparation areas clean and well-organized.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.

Customer Service Cashier Associate

Jack in the box
04.2022 - 08.2022
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Followed current food and safety regulations to the highest level.

Customer Service Sales Associate

7 Eleven
11.2021 - 02.2022
  • Provided efficient and courteous customer service.
  • Drove sales through excellent engagement and solid communication with customers.
  • Performed various cashier duties. (Including safe drops and accurate counting of all registers.)
  • Order and stalking of all merchandise with proper training.
  • Checked in deliveries from vendors with accuracy.

Customer Service Associate

Mcdonalds
03.2021 - 11.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, and resolved customer issues with a positive attitude.
  • Credit card and cash payments, and Order taking.
  • Followed all current food and safety guidelines.

Education

Culinary Program-Commercial Cooking -

Lane Community College
Eugene. Oregon
01.2025

High School Diploma - undefined

Academy Of Arts And Academics
Springfield, OR
07.2020

Skills

  • Excellent Verbal and Written Communication
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Upbeat and Positive Personality
  • Problem-Solving Abilities
  • Retail sales expertise

Timeline

Front Desk Customer Service Associate

Planet Fitness Eugene
03.2024 - Current

Customer Service Cashier Associate

Chipotle
08.2023 - 04.2024

Customer Service Cashier Associate

Jack in the box
04.2022 - 08.2022

Customer Service Sales Associate

7 Eleven
11.2021 - 02.2022

Customer Service Associate

Mcdonalds
03.2021 - 11.2021

High School Diploma - undefined

Academy Of Arts And Academics

Culinary Program-Commercial Cooking -

Lane Community College

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