Saniya Lewis
Temple Hills,USA
Summary
Detail-oriented Customer Service Representative with background in retail and customer-facing roles. Skilled in sales transactions, merchandise display, inventory support, and guest engagement. Known for promoting positive customer experiences and supporting team goals.
Overview
4
4
years of professional experience
Work History
Front Desk Customer Service Associate
Studio Heir
Ft. Washington, MD
08.2021 - 01.2026
- Warmly greeted students and parents, fostering a friendly and welcoming atmosphere.
- Answered phone calls, addressed inquiries, and directed calls to the appropriate staff members.
- Assisted with student registration and processed payments, ensuring a smooth enrollment experience.
- Maintained and organized confidential student files, safeguarding sensitive information and ensuring accuracy.
- Distributed informational materials to parents and visitors, enhancing awareness of events and performances.
- Supported administrative operations through tasks such as photocopying, filing, and data entry.
Retail Sales Associate
BSW Beauty Supply
Marlow Heights, MD
03.2022 - 01.2023
- Assisted customers with locating products and completing purchases.
- Operated cash register for sales, returns, and exchanges.
- Maintained clean, organized displays and restocked merchandise.
- Promoted sales and followed store policies and loss prevention practices.
Retail Sales Associate
Shoe City
Temple Hills, MD
02.2023 - 06.2023
- Delivered product recommendations and customer support.
- Operated register to process payments, returns, and exchanges.
- Maintained floor presentation and assisted with inventory restocks.
- Ensured accurate handling of transactions and pricing updates.
Front Desk Assistant
Divas & Dolls Fitness
Temple Hills, MD
08.2023 - 07.2025
- Greet guests, manage check-ins, and provide class and service info.
- Handle cash and card payments for memberships and classes.
- Maintain front desk appearance and complete admin tasks.
- Conduct tours and address member needs with professionalism.
Education
Associate of Arts - Interior Design
Prince George's Community College
Upper Marlboro, MD05-2026
Skills
- Strong Communication and People Skills
- Cash Register Operation & POS Systems
- Product Knowledge & Sales Promotions
- Building Customer Relationships
- Returns, Exchanges, and Inventory
- Store Organization & Visual Merchandising
- Guest Services & Membership Support
- Microsoft Office & Admin Support
Accomplishments
- Consistently arrived on time and prepared for scheduled shifts
- Trusted with opening/closing responsibilities
- Maintained accuracy while handling cash transactions
- Thrives in fast-paced environments
- Effectively balances academic responsibilities with part-time employment
- Maintains organization across multiple responsibilities
- Resolved customer concerns with professionalism
- Created welcoming experiences that encouraged repeat business
- Assisted diverse customers with efficiency and patience
- Proactively assisted teammates during high-volume periods
- Identified ways to improve store organization
- Quickly learned new systems and procedures
Timeline
Front Desk Assistant
Divas & Dolls Fitness
08.2023 - 07.2025
Retail Sales Associate
Shoe City
02.2023 - 06.2023
Retail Sales Associate
BSW Beauty Supply
03.2022 - 01.2023
Front Desk Customer Service Associate
Studio Heir
08.2021 - 01.2026
Associate of Arts - Interior Design
Prince George's Community College