Kahlema Ballard
Macon,GA
Summary
Detail-oriented professional skilled in client relationship development and documentation management. Experience in collaborating with multidisciplinary teams to track progress and adjust behavioral strategies, ensuring compliance and optimal client care. I am also knowledgeable in customer service as well as have a strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.
Overview
8
8
years of professional experience
Work History
Behavior Technician
Aim Higher Solutions
Macon, GA
02.2025 - 05.2026
- Implemented individualized behavior intervention plans for clients, resulting in improved engagement.
- Collaborated with multidisciplinary teams to assess client progress and modify strategies as needed.
- Utilized data collection tools to track behavior patterns and inform treatment adjustments effectively.
- Provided direct support during therapy sessions, reinforcing positive behaviors and teaching coping skills.
- Maintained accurate documentation of client interactions and progress in compliance with regulatory standards.
- Adapted behavioral strategies based on real-time observations, ensuring responsiveness to client needs.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Participated in ongoing professional development workshops to stay current with best practices in behavior analysis.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Medical Receptionist
Achieve Medical Weight Loss Clinic
Macon, GA
09.2024 - 01.2025
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in maintaining accurate patient records using electronic health record (EHR) systems.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Processed insurance claims and verified patient coverage for seamless billing operations.
- Handled incoming calls and inquiries with professionalism to improve patient satisfaction.
- Trained new staff on front desk operations and clinic protocols for efficiency.
- Ensured compliance with HIPAA regulations while managing sensitive patient information.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
Customer Service Associate
Trader Joe's
Albany, NY
08.2018 - 07.2024
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new associates on product knowledge and customer engagement techniques.
- Maintained store organization, ensuring a clean and welcoming environment for customers.
- Processed transactions accurately using point-of-sale systems, enhancing operational efficiency.
- Collaborated with team members to optimize stock levels and improve product displays.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
High School Diploma -
Albany High School
Albany, NY06-2017
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Behavioral management
- Social skills development
- Client relationship development
- Team collaboration
- Customer service
- Inventory control
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
Timeline
Behavior Technician
Aim Higher Solutions
02.2025 - 05.2026
Medical Receptionist
Achieve Medical Weight Loss Clinic
09.2024 - 01.2025
Customer Service Associate
Trader Joe's
08.2018 - 07.2024
High School Diploma -
Albany High School