Kahlil Eastman
Edmond
Summary
Versatile and results-driven professional with experience. Easily adept in problem-solving and customer service. Excelled in diagnostics and device repair, enhancing customer satisfaction and team efficiency. Demonstrated exceptional teamwork and collaboration, alongside a flexible schedule, contributing to significant operational improvements.
Overview
4
4
years of professional experience
Work History
Sales Associate
Batteries Plus
01.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Shift Lead Manager
Camp Bow Wow
12.2022 - 12.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Cell Phone Technician
CorekRepairs
01.2021 - 11.2022
- De-soldered and re-soldered connections between parts and motherboard.
- Erased user data, debugged application issues and refurbished devices for resale.
- Stayed current on industry trends and emerging technologies to better assist customers with device issues.
- Collaborated with team members to quickly resolve complex technical problems for clients.
- Efficiently diagnosed electronic faults in cellphones using specialized equipment which led to faster problem resolutions for customers.
Education
- Automotive Service
Francis Tuttle
Bethany, OKEdmond North High School
Edmond Oklahoma05.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Flexible schedule
Timeline
Sales Associate
Batteries Plus
01.2024 - Current
Shift Lead Manager
Camp Bow Wow
12.2022 - 12.2024
Cell Phone Technician
CorekRepairs
01.2021 - 11.2022
- Automotive Service
Francis Tuttle
Edmond North High School
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