Kahlilah Riley
Baltimore,MD
Summary
Qualified Customer Service Representative with proven history of efficiently managing data entry and processing tasks. Proficient skills in Microsoft Office and have successfully contributed to process improvements and streamlined workflows in previous roles. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
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Overview
5
5
years of professional experience
Work History
Hazard Insurance Processing Representative
Assurant
11.2023 - 11.2024
- Company Overview: SGS Consulting
- Address customer inquiries and process insurance payments with efficiency and accuracy, ensuring a seamless experience for clients
- Maintain meticulous records of customer interactions, transactions, and account updates to uphold high standards of data management
- Facilitate the resolution of customer issues by directing requests to appropriate resources and executing insurance document processing
- Managed approximately 30-40 incoming calls, emails and faxes per day from customers
- SGS Consulting
Customer Service Representative
Kaiser Permanente
12.2022 - 10.2023
- Company Overview: APEX AGENCY
- Managed customer inquiries and resolved complaints, ensuring timely and effective solutions to issues while maintaining high service standards
- Processed orders, applications, and account setups, accurately maintaining records of customer interactions and transactions
- Coordinated with internal resources to address and direct unresolved customer issues, enhancing overall efficiency and customer satisfaction
- Managed approximately 60-80 incoming calls per day from customers
- APEX AGENCY
Customer Service Representative
Id.Me
06.2021 - 04.2022
- Company Overview: Identify Verification
- Analyzed customer service issues and recommended process improvements to the management team, enhancing overall efficiency
- Managed approximately 60-80 incoming documents per day
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identify Verification
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Customer Service Representative
Maximus
08.2019 - 03.2020
- Company Overview: Nationwide
- Managed document preparation and data entry, ensuring accuracy in verification and correction processes to maintain data integrity
- Established and maintained a systematic filing system to optimize document retrieval and office organization
- Handled 80-100 incoming calls with professionalism, ensuring messages were recorded accurately and contact information was routinely updated in the company database
- Met customer call guidelines for service levels, handle time and productivity
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
Education
High School Diploma -
Thomas Jefferson High School
Tampa, FL05.2019
Skills
- Data Entry Skills
- Positive Attitude
- Problem Solving Skills
- Time Management
- Payment processing
- Computer Proficiency
- Reliable
- Communication Skills
Locations
- Baltimore, MD, 21218
- Sanford, FL, 32771
Timeline
Hazard Insurance Processing Representative
Assurant
11.2023 - 11.2024
Customer Service Representative
Kaiser Permanente
12.2022 - 10.2023
Customer Service Representative
Id.Me
06.2021 - 04.2022
Customer Service Representative
Maximus
08.2019 - 03.2020
High School Diploma -
Thomas Jefferson High School
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