Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kahlise Reed

Milwaukee,WI

Summary

Dynamic professional with a proven track record at Planet Fitness, excelling in guest relations and front desk management. Leveraged problem-solving skills and time management to enhance customer satisfaction and team productivity. Demonstrated expertise in data entry and fostering a collaborative environment, significantly contributing to workplace efficiency and positive client experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Planet Fitness
01.2024 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
  • Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.

Team Leader

Tropical Smoothie Cafe
04.2023 - 10.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Built and maintained strong client relationships, leading to repeat business and referrals.

BOH Team Member

Noodles & Company
10.2022 - 03.2023
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
  • Collaborated with FOH staff to ensure seamless communication between kitchen and service teams.
  • Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
  • Reduced wait times for customers by efficiently managing multiple tasks during peak hours.
  • Checked use by dates on food and beverage stock and maintained record of wasted items.
  • Maintained composure and work quality while under stress.

Education

Homestead High School
Mequon, WI
06.2023

Skills

  • Time management
  • Problem-solving skills
  • Listening skills
  • Guest relations
  • Cash handling
  • Customer service
  • Front desk management
  • Inventory oversight
  • Data entry
  • Safety and security procedures

Accomplishments

One of my biggest accomplishments is becoming a shift leader within a week of working because of my fast learning, positive attitude, and support for all workers, including the higher-ups

Certification

  • CPR Certification - American Heart Association or Red Cross.

Timeline

Front Desk Associate

Planet Fitness
01.2024 - Current

Team Leader

Tropical Smoothie Cafe
04.2023 - 10.2023

BOH Team Member

Noodles & Company
10.2022 - 03.2023

Homestead High School

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Kahlise Reed