Kahliyah Thomas
Augusta,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Amazon FBA Seller
Amazon
01.2018 - Current
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Conducted thorough product research to identify profitable niches in the marketplace, resulting in successful product launches.
- Increased product sales by optimizing Amazon listings with keyword research and market analysis.
- Monitored account health to maintain good standing with Amazon, leading to improved seller metrics.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Collaborated with customer service team to achieve seamless customer experience.
Customer Service Representative
Amazon
03.2020 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Computer Programming
Augusta Technical College
Augusta, GA05.2026
High School Diploma -
Georgia Cyber Academy
Atlanta, GA05.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Customer satisfaction measurement
- Technical Support
- Live chat support
- Strong grammar skills
Timeline
Customer Service Representative
Amazon
03.2020 - 06.2024
Amazon FBA Seller
Amazon
01.2018 - Current
Associate of Science - Computer Programming
Augusta Technical College
High School Diploma -
Georgia Cyber Academy
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