Kahliyah Thomas
Augusta,GA
Summary
Proven Customer Support Specialist with a track record of enhancing customer satisfaction at Walmart through expert complaint handling and CRM software proficiency. Skilled in transforming customer challenges into positive outcomes, evidenced by repeat business and exceptional feedback. Excel in problem-solving and maintaining high call quality standards, showcasing a blend of technical savvy and interpersonal finesse.
Overview
3
3
years of professional experience
Work History
Customer Support Specialist
Walmart
01.2021 - 06.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
- Maintained high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
Education
Associate of Science - Computer Programming
Aiken Technical College
Graniteville, SC05.2026
High School Diploma -
Georgia Cyber Academy
Atlanta, GA05.2019
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Live chat support
- Ticket management
- Sales Support
- Microsoft Windows and Office
- Customer Service
- Problem-Solving
Timeline
Customer Support Specialist
Walmart
01.2021 - 06.2024
Associate of Science - Computer Programming
Aiken Technical College
High School Diploma -
Georgia Cyber Academy
Similar Profiles
Braden MooreBraden Moore
Team Member at WalmartTeam Member at Walmart
Santrena StanleySantrena Stanley
Customer Service Manager at WalmartCustomer Service Manager at Walmart
Preet ShahPreet Shah
Lead Certified Pharmacy Technician at WalmartLead Certified Pharmacy Technician at Walmart
Aisha KhaledAisha Khaled
Digital Personal Shopper at WalmartDigital Personal Shopper at Walmart
MICHELLE HARRISMICHELLE HARRIS
Sales Development Representative at Greenhouse SoftwareSales Development Representative at Greenhouse Software