Timeriah Thomas
Home Depot
Atlanta,GA
1
Certification
11
years of professional experience
Business Analyst bringing process improvement, accurate recordkeeping, and clear communication to fast-moving teams. Background in pharmacy support and Army unit supply work shows comfort verifying details, organizing information, and keeping workflows steady in time-sensitive settings. Well suited to translate operational needs into clear requirements, document 4-6 processes per project, track issues, and support recurring reports per month with 98-99% accuracy for cross-functional stakeholders.
Work History
Business Analyst
10 Months- Build recurring reports to summarize business trends, exceptions, and operational needs for review by store teams.
- Analyze store data to identify patterns affecting service flow, order handling, and day-to-day productivity.
- Coordinate with cross-functional teams to clarify priorities, resolve reporting questions, and support operational follow-through.
- Monitor key performance indicators to flag process gaps and support timely business decisions.
Pharmacy Clerk
4 Months- Handled 30-70 customer questions daily while providing clear pharmacy support and courteous service.
- Maintained patient confidentiality while handling sensitive pharmacy information in a fast-paced setting.
- Supported medication inventory control by organizing stock, restocking supplies, and flagging shortages promptly.
- Covered night, weekend, and holiday shifts while remaining dependable and responsive to team needs.
Lead Sales Associate
1 Year- Partnered with cross-functional teams to streamline billing and invoicing workflows.
- Conducted variance analysis to identify budget-versus-actual discrepancies and support financial review.
- Researched market trends and compiled findings to inform strategic planning initiatives.
Customer Service Representative
5 Years 9 Months- Coordinated emergency management activities to support efficient disaster response and stronger team collaboration.
- Researched disaster recovery best practices and federal guidelines to strengthen procedural knowledge.
- Developed training materials for new agents to support onboarding and knowledge transfer.
- Supported timely service delivery during disaster response by maintaining prompt, professional communication.
Manager, Sales and Customer Support
6 Years- Oversaw daily sales operations and customer service to strengthen satisfaction and service efficiency.
- Developed staff training programs that improved product knowledge and customer interaction skills.
- Analyzed financial data to support budgeting and forecasting decisions for venue operations.
- Built and maintained financial models to assess venue profitability and guide management review.
- Prepared monthly financial reports for senior management using Excel-based analysis and operational data.
Manager in Training
7 Months- Managed inventory control tasks, keeping supplies organized and stock levels aligned with daily operating needs.
- Monitored ride operations to follow safety regulations and deliver a reliable guest experience throughout each shift.
- Supported daily operations by answering guest questions and reinforcing customer service standards across the park.
Unit Supply Sergeant
2 Years 4 Months- Managed supply inventory and maintained compliance with Army regulations across daily stock control activities.
- Coordinated logistics for equipment distribution and maintenance operations to support reliable unit readiness.
- Supervised and trained junior soldiers on supply procedures, safety protocols, and consistent task execution.
Education
Master of Business Administration
Bachelor of Science - Forensic Science
Associate of Science - Criminal Justice
Skills
Microsoft Excel
Financial and operational reporting
Financial management
Financial statement analysis
Variance analysis
Budgeting & forecasting
Patient confidentiality
Verifying orders
Answering customer questions
Customer service
Medication inventory control
HIPAA compliance
Data collection & research
Team leadership
Time management
Scheduling coordination
Training coordination
Cross-functional coordination
Certification
Notary
Timeline
Business Analyst
Home Depot
01.2026 - CurrentRead More
Pharmacy Clerk
Veterans Administration
12.2025 - 04.2026Read More
Lead Sales Associate
Progressive Insurance
02.2025 - 02.2026Read More
Customer Service Representative
FEMA
01.2020 - 10.2025Read More
Manager, Sales and Customer Support
Theeplayground Event Venue
02.2019 - 02.2025Read More
Manager in Training
Six Flags
07.2018 - 02.2019Read More
Unit Supply Sergeant
Army
03.2016 - 07.2018Read More
American InterContinental University
Associate of Science from Criminal Justice
Read More
American InterContinental University
Master of Business Administration
Read More
American InterContinental University
Bachelor of Science from Forensic Science
Read More