Kahreem El Ghouleh
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Global Work
03.2023 - Current
- Resolved customer inquiries efficiently through various communication channels.
- Provided product information and support to enhance customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to improve service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Server
Cracker Barrell
2023 - 01.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained new team members on service protocols and menu details.
- Managed multiple tables efficiently while maintaining attention to guest needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Call Center Representative
Domingo Industries
01.2020 - 2022
- Responsible for taking calls from customers and providing accurate answers to their questions.
- Handling situations involving dissatisfied customers, offering assistance and support.
- Contact customers to inform them about the company’s new products.
- Provided exceptional customer service by resolving inquiries and issues promptly.
- Utilized CRM software to track interactions and ensure accurate record-keeping.
Shift Lead/Machine Operator
Hantal
01.2013 - 01.2020
- Safely operate wide range of machinery and packaging equipment.
- Disposed of scrap pieces properly.
- Keep equipment running smoothly with routine maintenance.
RSA
Frito Lay
01.2010 - 01.2013
- Responsible for merchandising Frito-Lay complete line of products.
- Maintained communication with store personnel and worked closely with team members.
- Merchandised product sections and built exciting displays to grow sales.
Education
Diploma -
Morton High School
Hammond, IN01.2008
Skills
- Knowledgeable in problem solving in customer service
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Customer Service Representative
Global Work
03.2023 - Current
Call Center Representative
Domingo Industries
01.2020 - 2022
Shift Lead/Machine Operator
Hantal
01.2013 - 01.2020
RSA
Frito Lay
01.2010 - 01.2013
Server
Cracker Barrell
2023 - 01.2025
Diploma -
Morton High School