Summary
Overview
Work History
Education
Skills
Timeline
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Kai Dillard

Kingsport,TN

Summary

Proven Merchandising Service Associate at Lowes Home Improvement, adept in customer service and skilled in operating power equipment. Excelled in creating compelling product displays and improving visual merchandising, significantly contributing to team goals. Mentored new hires, showcasing strong collaboration skills and a commitment to professional development.

Overview

11
11
years of professional experience

Work History

Merchandising Service Associate

Lowes Home Improvment
11.2021 - Current
  • To merchandise and service bays which intels removing product from bays and moving steel beams and racking then placing product back in the bays setting it to the designated planogram/blueprint and then we maintain the up keep of the bays.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly reset and service goals.

Sales Associate

Lowes Home Improvment
11.2019 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.

Dishwasher

Cracker Barrel Restaurant
04.2016 - 11.2019
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Dishwasher

Yong Asian House
02.2014 - 04.2016
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

Education

High School Diploma - General Studies

Sullivan Central High School
Blountville, TN
05.2015

Skills

  • Customer service
  • Sales support
  • Order processing
  • Client relations
  • Power Equipment certified
  • Forklift
  • Narrow aisle reach truck
  • Item picker
  • Driveable ballymore

Timeline

Merchandising Service Associate

Lowes Home Improvment
11.2021 - Current

Sales Associate

Lowes Home Improvment
11.2019 - 11.2021

Dishwasher

Cracker Barrel Restaurant
04.2016 - 11.2019

Dishwasher

Yong Asian House
02.2014 - 04.2016

High School Diploma - General Studies

Sullivan Central High School

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Kai Dillard