Kai Friedrichsen
Valley
Summary
I personally pride myself in my customer service skills, keeping a level head at all times and helping my coworkers where needed. I've been late to fewer than 5 shifts in all my time working jobs, and whenever I need to learn something for the job, I'm willing to listen and take it in.
Overview
4
4
years of professional experience
Work History
Server
Dial Senior Living
06.2024 - Current
- Delivered prompt and courteous service to enhance customer satisfaction.
- Assisted in maintaining cleanliness and organization of dining area.
- Supported team members during busy service periods to ensure efficient operations.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Retail Sales Associate
Kwik Star
03.2022 - 05.2024
- Managed cash register operations, ensuring accurate transactions and balanced drawers.
- Trained new associates on store policies, procedures, and sales techniques.
- Collaborated with team members to meet sales goals and improve operational efficiency.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
High School Diploma -
DC West
Valley, NESkills
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Team collaboration
- Quality control
- Suggestive selling
- Order management
- Task prioritization
Timeline
Server
Dial Senior Living
06.2024 - Current
Retail Sales Associate
Kwik Star
03.2022 - 05.2024
High School Diploma -
DC West