Kai Gilmer-Henderson
River Rouge,MI
Summary
Dedicated and motivated individual with a number of years of customer service experience with outstanding multitasking abilities. Positive individual with a proven commitment to personal and professional development who is eager to contribute to a positive work environment while continuing to grow and make a meaningful impact.
Overview
5
5
years of professional experience
Work History
Skate Guard
Rollercade Roller Rink
06.2019 - Current
- Carefully patrolled ice during hours of operation to monitor proper traffic flow and skaters' safety.
- Performed routine safety audits throughout shift and coached employees upon finding irregularities.
- Maintained superior customer service skills when relaying rink policies and procedures to customers.
- Swept and completed minor upkeep by removing debris from rink and maintaining rink floor.
- Assisted in shutdown of skating rink and managed set up for next day use.
- Worked with coworkers to supervise rink, splitting tasks and sharing responsibilities for groups and competitions.
- Initiated distribution, collection and upkeep of rented skates and tracked inventory.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Built and established positive relationships with patrons, team members and supervisors.
Intern
My Next Move - Southwest Solutions
10.2023 - 12.2023
- Engaged in self-reflective exercises to foster personal growth and understanding, concurrently exploring individual strengths and cultivating a positive self-identity.
- Actively participated in interactive sessions focusing on communication, conflict resolution, career readiness and financial coaching.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
Education
High School Diploma -
River Rouge High School
River Rouge, MI06.2024
Skills
- Customer Service
- Time Management
- Problem-solving
- Resilience
- Creativity
- Networking
- Self-Motivation
- Social Media Communication
- Determination
- Teamwork
- Multitasking
- Proactive
- Flexible
- Resourceful
- Workload prioritization
- Flexible Schedule
- Strong Work Ethic
- Task Prioritization
- Ticket Collection
Timeline
Intern
My Next Move - Southwest Solutions
10.2023 - 12.2023
Skate Guard
Rollercade Roller Rink
06.2019 - Current
High School Diploma -
River Rouge High School
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