Kai Gilmer-Henderson
River Rouge,MI
Summary
Dedicated and motivated individual with a number of years of customer service experience with outstanding multitasking abilities. Positive individual with a proven commitment to personal and professional development who is eager to contribute to a positive work environment while continuing to grow and make a meaningful impact.
Overview
5
5
years of professional experience
Work History
Skate Guard
Rollercade Roller Rink
2019.06 - Current
- Carefully patrolled ice during hours of operation to monitor proper traffic flow and skaters' safety.
- Performed routine safety audits throughout shift and coached employees upon finding irregularities.
- Maintained superior customer service skills when relaying rink policies and procedures to customers.
- Swept and completed minor upkeep by removing debris from rink and maintaining rink floor.
- Assisted in shutdown of skating rink and managed set up for next day use.
- Worked with coworkers to supervise rink, splitting tasks and sharing responsibilities for groups and competitions.
- Initiated distribution, collection and upkeep of rented skates and tracked inventory.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Built and established positive relationships with patrons, team members and supervisors.
Intern
My Next Move - Southwest Solutions
2023.10 - 2023.12
- Engaged in self-reflective exercises to foster personal growth and understanding, concurrently exploring individual strengths and cultivating a positive self-identity.
- Actively participated in interactive sessions focusing on communication, conflict resolution, career readiness and financial coaching.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Worked well in a team setting, providing support and guidance.
- Cultivated interpersonal skills by building positive relationships with others.
Education
High School Diploma -
River Rouge High School
River Rouge, MI06.2024
Skills
- Customer Service
- Time Management
- Problem-solving
- Resilience
- Creativity
- Networking
- Self-Motivation
- Social Media Communication
- Determination
- Teamwork
- Multitasking
- Proactive
- Flexible
- Resourceful
- Workload prioritization
- Flexible Schedule
- Strong Work Ethic
- Task Prioritization
- Ticket Collection
Timeline
Intern
My Next Move - Southwest Solutions
2023.10 - 2023.12
Skate Guard
Rollercade Roller Rink
2019.06 - Current
High School Diploma -
River Rouge High School
Similar Profiles
Alyssa KalinAlyssa Kalin
Employee at Interskate Roller RinkEmployee at Interskate Roller Rink
Oddysea LawrenceOddysea Lawrence
Shoe Renter and Concessions. at Casper Roller RinkShoe Renter and Concessions. at Casper Roller Rink
Carla A. González OrtizCarla A. González Ortiz
Asistente Cash Control at Aguadilla Shark Roller RinkAsistente Cash Control at Aguadilla Shark Roller Rink