Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kai Owens

White Plains,MD

Summary

Proven track record in enhancing customer engagement and teamwork at CVS Pharmacy, showcasing strong problem-solving and excellent people skills. Expert in cash handling and fostering positive customer experiences, significantly contributing to repeat business. Demonstrates a unique blend of verbal communication and multi-tasking strengths, driving efficient operations and customer satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Sales Associate

CVS Pharmacy
Washington, DC
06.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.

Teacher Assistant

Thurgood Marshall Academy PCS
08.2022 - 08.2023
  • Responded to student needs and questions promptly.
  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
  • Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
  • Supported student learning objectives through personalized and small group assistance.
  • Supported classroom activities, tutoring, and reviewing work.
  • Maintained accurate records of student attendance, performance, and assessment results for data-driven instruction adjustments.
  • Graded assignments and reported individual progress to teacher.

Cashier

McDonald's
Washington, DC
06.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Middle Level Education

Delaware State University
Dover, DE

High School Diploma -

Thurgood Marshall Academy Pchs
Washington DC
08.2022

Skills

Customer Service

Teamwork and Collaboration

Time Management

Problem-solving skills

Multi-tasking strength

Problem-Solving

Excellent people skills

Money Handling

Cash Register Operation

Verbal/written communication

Store Opening and Closing

Certification

Certified CNA

Timeline

Teacher Assistant

Thurgood Marshall Academy PCS
08.2022 - 08.2023

Sales Associate

CVS Pharmacy
06.2022 - Current

Cashier

McDonald's
06.2021 - 08.2022

Middle Level Education

Delaware State University

High School Diploma -

Thurgood Marshall Academy Pchs
Kai Owens