Kai Vongsy
Mountain Lake
Summary
Dedicated Patient Access Representative with expertise in customer service, insurance verification, and HIPAA compliance. Proven ability to streamline processes and enhance patient experiences in fast-paced healthcare environments.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
Windom Area Health
Windom, MN
07.2023 - Current
- Facilitated patient registration and appointment scheduling, ensuring accurate data entry in electronic health record systems.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Collaborated with clinical staff to verify insurance eligibility and obtain pre-authorizations for services.
- Streamlined check-in procedures, enhancing workflow efficiency during peak patient volumes.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Assistant Hotel Manager
AmericInn
Windom, MN
07.2021 - 07.2022
- Assisted in daily hotel operations, ensuring seamless guest experiences and service quality.
- Coordinated staff schedules to optimize operational efficiency and coverage during peak periods.
- Implemented training programs for new employees, enhancing team performance and service standards.
- Managed inventory control processes to maintain adequate supplies and minimize costs.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Education
High School Diploma -
Windom Area High School
Windom, MNSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Phone and email etiquette
- Strong empathy
- EMR
- Team collaboration
- Friendly and outgoing
- Multi-line telephone systems
Timeline
Patient Access Representative
Windom Area Health
07.2023 - Current
Assistant Hotel Manager
AmericInn
07.2021 - 07.2022
High School Diploma -
Windom Area High School