Kaia Philen
Allen,TX
Summary
Dynamic hospitality professional with proven expertise in guest services and hospitality management, notably at Cowboys Club. Excelled in enhancing guest satisfaction and maintaining high standards of service. Skilled in team collaboration and communication, adept at multitasking and adaptability. Demonstrated ability to improve guest interactions and foster loyalty, showcasing strong public relations skills.
Overview
3
3
years of professional experience
Work History
Premium Lounge Attendant
Cowboys Club
09.2024 - Current
- Assisted guests with inquiries and provided information to improve their experience.
- Maintained cleanliness and orderliness in the lounge to ensure a welcoming environment.
- Enhanced guest satisfaction by swiftly responding to their needs.
- Organized seating arrangements for maintaining a pleasant atmosphere.
- Improved guest interactions by addressing and resolving concerns promptly.
- Assisted in preparing lounge areas for special events or functions.
Head Waitress
The Farmhouse Restaurant
09.2021 - 03.2024
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
Education
Bachelor of Arts - Business Management
Texas Tech University
Lubbock, TX05-2023
Skills
- Customer interaction
- Guest services
- Hospitality management
- Team collaboration
- Communication skills
- Multitasking ability
- Adaptability
- Public relations
Timeline
Premium Lounge Attendant
Cowboys Club
09.2024 - Current
Head Waitress
The Farmhouse Restaurant
09.2021 - 03.2024
Bachelor of Arts - Business Management
Texas Tech University
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