Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Education
Languages
Affiliations
References
Timeline
Generic

Kaia Roberts

Hollywood

Summary

I excel in customer service, consistently demonstrating my ability to handle multiple code red situations with composure and efficiency. My experience includes training new lifeguards and swim instructors, where I not only impart essential skills but also foster a supportive environment that emphasizes teamwork. I pride myself on being friendly and approachable, ensuring that everyone feels comfortable while remaining focused on our shared goals. I believe in the importance of accountability, making sure that each team member understands their responsibilities and completes them effectively, which ultimately contributes to a safe and enjoyable experience for all.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lifeguard

YMCA of South Florida
Hollywood
06.2024 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.

Swim Instructor

YMCA of South Florida
Hollywood
06.2024 - Current
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.

Crew Member Team Leader

Firehouse Subs
Dania Beach
06.2023 - 06.2024
  • Worked front counter, and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Trained new crew members on procedures and customer service skills.
  • Assisted with inventory management and restocking supplies efficiently.
  • Ensured cleanliness and safety standards within the workspace at all times.
  • Supervised daily operations and ensured team adherence to standards.

Promotions Team Member

Eattitude
Hollywood
06.2022 - 10.2023
  • Collaborated with marketing department for the successful implementation of promotional campaigns.
  • Improved customer experience by addressing inquiries and providing product information during promotions.
  • Boosted customer engagement by organizing and executing promotional events.

Education

High School Diploma -

South Broward High School
Hollywood, FL
06-2026

Skills

  • customer service
  • Teamwork and collaboration
  • Time management
  • Problem solving
  • Quick thinking
  • Fast-acting
  • Enthusiastic
  • Team leadership
  • Safety management
  • Instructional techniques

Certification

WSI certified

Aquatic AED certified

YSL certified

Oxygen Certified

First ARD certified

Lifeguard Certified

CPR certified

Accomplishments

  • I have many metals from my swimming competitions and I have also been on the straight A honor roll multiple times.

Education

  • As a dedicated student, I have pursued an ambitious academic path by taking all AICE classes, which has equipped me with a strong foundation for my current journey into early enrollment, where I am now taking college classes full-time. Alongside my academic achievements, I managed the baseball team at my school for two full seasons, honing my leadership and teamwork skills. Additionally, my involvement on the swim team allowed me to develop discipline and a strong work ethic, balancing athletics with my rigorous coursework. These experiences have shaped my commitment to excellence both in the classroom and beyond.

Languages

Spanish
Professional
Russian
Elementary
English
Native/ Bilingual

Affiliations

Scuba Diving

References

References available upon request.

Timeline

Lifeguard

YMCA of South Florida
06.2024 - Current

Swim Instructor

YMCA of South Florida
06.2024 - Current

Crew Member Team Leader

Firehouse Subs
06.2023 - 06.2024

Promotions Team Member

Eattitude
06.2022 - 10.2023

High School Diploma -

South Broward High School
Kaia Roberts