Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kaiden Radcliff

Greenville,SC

Summary

Dedicated professional with a strong work ethic and commitment to team success. Proven track record in patient service, excelling in scheduling, record keeping, and front desk management. Recognized for effective communication and problem-solving skills that enhance patient satisfaction and support healthcare operations. Experienced Shift Manager adept at maintaining smooth operations and ensuring high-quality service delivery.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Service Representative

AFC Urgent Care
Seneca, SC
08.2023 - Current
  • Streamlined patient check-in processes and greeted patients efficiently.
  • Accurately collected patient information and verified insurance details.
  • Managed incoming calls professionally to ensure prompt service.
  • Inputted demographic data into electronic health record system.
  • Maintained a clean and organized reception area for optimal functionality.
  • Ensured adherence to HIPAA regulations when handling confidential information.

Shift Leader

Chick-fil-A
Piedmont, SC
09.2020 - 08.2023
  • Trained new employees on customer service standards and operational procedures.
  • Supervised team members during peak service periods to ensure efficiency.
  • Resolved customer complaints, prioritizing satisfaction and effective service recovery.
  • Maintained cleanliness and organization of dining area and kitchen facilities.
  • Provided exceptional customer service, fostering a positive atmosphere throughout shifts.
  • Checked orders for quality and completeness to uphold service standards.
  • Delegated tasks to staff, monitoring progress and ensuring timely completion.

Education

High School Diploma -

Powdersville High School
Piedmont, SC
05-2022

Skills

  • Patient registration
  • Electronic health records
  • Data entry
  • HIPAA compliance
  • Customer service
  • Team leadership
  • Employee training
  • Communication skills

Certification

  • Drug Screen
  • Breath Alcohol Test

Timeline

Patient Service Representative

AFC Urgent Care
08.2023 - Current

Shift Leader

Chick-fil-A
09.2020 - 08.2023

High School Diploma -

Powdersville High School

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