Kaifal Kourouma
Newark,NJ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Exxon Gas Station
02.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Food Assistant
Food Pro
01.2021 - 12.2022
- Enhanced customer satisfaction by providing efficient and attentive service during busy meal periods.
- Reduced food waste by closely monitoring inventory levels and ensuring proper rotation of perishable items.
- Assisted in menu planning, incorporating fresh and seasonal ingredients for a diverse range of dishes.
- Maintained a clean and sanitary work environment, adhering to strict health and safety guidelines.
Education
High School Diploma -
Guinea International School
Guinea Conakry 05.2008
Skills
- Paperwork Processing
- Appointment Scheduling
- Account Updating
- Complaint Resolution
- Product Knowledge
- Data Entry
- Customer Service
English and French
I can read, write and communicate in English and French
Languages
French
Full Professional
Timeline
Customer Service Representative
Exxon Gas Station
02.2022 - Current
Food Assistant
Food Pro
01.2021 - 12.2022
High School Diploma -
Guinea International School