Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAIJA LONG

Brewton,AL

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Ignition - Head Office
06.2024 - Current
  • Answered customer inquiries via phone, email, and chat.
  • Collected deposits or payments and arranged for billing.
  • Mentored junior team members and managed employee relationships.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

Provalus
Brewton, AL
06.2019 - 06.2024
  • Developed strong customer relationships to encourage repeat business.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Strengthened customer retention by offering discount options.
  • Used approved scripts to de-escalate angry customers during telephone interactions.

Debt Collector

HGS - Hinduja Global Solutions
06.2019 - 05.2023
  • Advised delinquent customers on strategies for debt repayment.
  • Achieved monthly collection targets through effective negotiation techniques.
  • Monitored overdue accounts using automated information systems.
  • Recorded information about status of collection efforts.
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.

Education

High School Diploma - undefined

W.S.Neal High School

Skills

  • Customer service
  • Conflict resolution
  • Payment processing
  • Data entry
  • Billing adjustments
  • Customer relationship management
  • Follow-up communication
  • Documentation management
  • Effective communication

Timeline

Customer Service Representative

Ignition - Head Office
06.2024 - Current

Debt Collector

HGS - Hinduja Global Solutions
06.2019 - 05.2023

Customer Service Representative

Provalus
06.2019 - 06.2024

High School Diploma - undefined

W.S.Neal High School